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davidache
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Joined 2 years ago
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I signed up to receive a free IPhone 13, but T-Mobile scammed me.
I signed up for an offer fornew line that would include a free Iphone 13 with a 24 month commitment. Then I realized I am being charged an extra fee for the phone on my monthly statement. The last T-Mobile customer service attendant that assisted me told me I was not eligible for the free Iphone 13 because I ported in a number from Google Fi. I never read ANYWHERE that if I transfered a number fromGoogle Fi, there would be no eligibility for a free phone, where are the rules written anyways?? This order was placed online and the offer was accepted by the online system. I also chatted with an assitant online that assured that this mistake would be fixed by the second billing statement. I need to know who I should believe, because I am getting conflicting information from two different assistants. Below are screen shots I took of the conversation I had with the attendant that assited me online:
