JOD Fees and upgrades?
I am a longtime customer over 10 years. I am on JOD with Simple Choice. I just want to get a new phone (no jump device cause they are all paid off). But i can not seem to purchase a JOD phone? Mainly because no one knows how to do it? I want to be able to get a new phone without paying fees upfront (down pmt + taxes). Any advice?
Better options for JOD
First off, where's the suggestion section? This is neither a question or a conversation. Anyway, let's get into it. We need better options for JOD. I'm not sure what happens with traded or returned phones but paying all but $750 of a phone is not a good option with the way pricing of the phones are going. That was nice when phones were $600 and under. Now you can't get a flagship phone for under $700 ($699) and with phones like the Folds that cost $1800, it's unrealistic to expect someone to put down $1050 + tax and upgrade fee. First off Google, what are you thinking? I know you're trying to stay priced with Samsung BUT for $1800 this should've at least been the Pixel 7 Pro Fold. You can't only add a fold feature and double the price. I'm not getting double the phone, the specs aren't even the same and the phone isn't 2x the size. Back to you T-Mobile. I would suggest a payment that will put the phone at $750 for financing OR 20% of the phone down as an option. I would also suggest NOT paying taxes on a phone you most likely won't keep because they payment schedule is for 18 months which will leave a "lease balance" at the end anyway. Here's my suggestion: Pay down phone to $750 or 20% of phone (whichever is cheapest). Pay off 60% of phone over 18 months or (80%). Keep the phone by paying off the lease option of the remaining 20% plus taxes. No upgrade fee for JOD since if you have JOD, you've been with the company for a long time. Any phone over $1000, the insurance is $25/mo If I'm being honest, even this isn't good (at $60 but I'd take the $80) but it's better than what we have now. With this, I would still be paying $360 down for the phone and $60 - $80/mo with an upcharge of $7/mo for insurance. I would likely JOD tothe Fold (if it were a 7 Pro Fold) but I can't see paying 2x as much for a phone I probably won't want to keep for 1 year let along 18 months. I'm the guy that jumped 4 phones in 5 months so the implementation of that upgrade fee years ago might be my fault but I'm sure you're getting your money back on the phones. Cut us longtime customers a break and give the new customers a reason to stay.
tmobile will not trade in my paid JOD device towards a new device
So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it is a lease device. I spoke with a rep and they told me that, i will need to wait another 9 months before i can upgrade???!!!!!! I dont understand. I finished my lease and paid the purchase option but im still being told that i can not use the phone towards a new phone since it is a lease device. Can someone please explain to me, why pay off a phone for it to technically not belong to me?