Auto Paty and convertinbg from Sprint, TMobile is a group of liars
What is this about AutoPay changing? We converted from Sprint's network about 18 months ago. We were told that TMobile would match whaat we were paying on the Sprint account. Seemingly that includes a $5 per line 'discount' because of Autopay, ($20 for 4 lines) We use our VISA because it includes cell phone insurance by paying the bill with the credit card. We never had an AutoPay discount with Sprinr. Tmobile used this discount to match the price. So I hear that I will end up with either a $20 price increase OR I won't be able to use my credit card cell phone insurance I am not happy with TMobile and I feel like it's nothing more than a group of perpetual liars. I followed the program TMobile laid out. I was promised by moving from Sprint to TMobile they'd make the bill right - and now this. I was promised no rate increases. And here we are. A backdoor rate increase. I was lied to. I am angry and an excellent chance I pull the plug on TMiobile. Bottom line is I do not do business with liars. We were with Sprint for 21 years - loyal, did what we were supposed to do. And then we were bought out by TMobile, who promised to maintain the status quo, and I find out it's a group of liars.
lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!