Why does T-Mobile Make Magenta - Military Verification so difficult?
#1 … I used my VA ID to authenticate who I was when I opened my account. Shouldn't that suffice as verification for a Military Magenta Account? #2 … Why does the date of separation in the verification app only go back top 2001? Are there no people who served in the military prior to 2001? Here I am! Living Proof! #3 … If there are specific parameters for uploading proof of service, why are they not listed on the page next to the upload tab/button? Just spell it out … i.e., we accept jpegs, gifs, tifs, & png files up to 1mb in size. Why does it always have to be a guessing game with these tech gurus? Are they not supposed to be "IT Specialists." Is "user friendly" even part of the vernacular at T-Mobile. Likewise, if there are specific documents, that SheerID accepts to verify your Military affiliation, why not spell them out in black and white? Or at least provide a link to the SheerID webpage where they define the criteria for verification of your military service. Having left Verizon for T-Mobile because of their lack of customer service, have I leapt out of the frying pan and into the fire? Am I going to have to prod them every time they fail to see the obvious? Are Mike Sievert, Nestor Cano, Dow Draper, Peter A Ewans, Callie Fields, Jon Fryer, Janice V Kapner, Michael J Katz, Deanne King, Susan Loosemore, David A Miller, Peter Osvaldik, Neville Ray, Abdul Saad, John Saw, Matt Staneff, and Brian King reading this? Or are they asleep at the wheel; complacent and cozy in their comfort zone, feeling no need to improve on their inherited success? https://www.sheerid.com/business/resources/faqs/
