Forum Discussion
Why does T-Mobile Make Magenta - Military Verification so difficult?
#1 … I used my VA ID to authenticate who I was when I opened my account. Shouldn't that suffice as verification for a Military Magenta Account?
#2 … Why does the date of separation in the verification app only go back top 2001? Are there no people who served in the military prior to 2001? Here I am! Living Proof!
#3 … If there are specific parameters for uploading proof of service, why are they not listed on the page next to the upload tab/button? Just spell it out … i.e., we accept jpegs, gifs, tifs, & png files up to 1mb in size.
Why does it always have to be a guessing game with these tech gurus? Are they not supposed to be "IT Specialists." Is "user friendly" even part of the vernacular at T-Mobile.
Likewise, if there are specific documents, that SheerID accepts to verify your Military affiliation, why not spell them out in black and white? Or at least provide a link to the SheerID webpage where they define the criteria for verification of your military service.
Having left Verizon for T-Mobile because of their lack of customer service, have I leapt out of the frying pan and into the fire? Am I going to have to prod them every time they fail to see the obvious?
Are Mike Sievert, Nestor Cano, Dow Draper, Peter A Ewans, Callie Fields, Jon Fryer, Janice V Kapner, Michael J Katz, Deanne King, Susan Loosemore, David A Miller, Peter Osvaldik, Neville Ray, Abdul Saad, John Saw, Matt Staneff, and Brian King reading this? Or are they asleep at the wheel; complacent and cozy in their comfort zone, feeling no need to improve on their inherited success?
https://www.sheerid.com/business/resources/faqs/
I'm having the same issue. They wouldn't accept my USAF issued retired ID card. Took me two days to get the link to upload it. Then I was told to send a photo of my VA issued ID card. Took 6 hours to get the link to upload it. Rejected again. I finally took a picture of my DD 214 and have been trying to upload it for 8 hours. Tried to contact SheerID and got a failure notice saying that I wasn't authorized to post to that group. Apparently this has been going on for over 2 years and T-Mobile, who supposedly cares so much about veterans, doesn't seem t care enough to put in a couple hours work to get the system straightened out. T-Mobile says they will accept almost anything that proves your service, but won't accept official ID cards?
Yoo guys I found a way!
Visita https://tinypng.com/
Just compress the image you want to upload, (mines went from 2.9MB to 610KB).
When I went to upload, it got accepted!
Same problems, driving me insane. Local store offers zero help, really miss sprint. End of this month I am dropping tmobile and taking my business elsewhere. Signal is worse with tmobile than sprint in the same location.
It amazes me how a company ran website can't be accessed by store or on phone employees. The name listed on my military verification page is incorrect, I can't edit it and so far it seems like no one at TMobile can either. I feel like a ping pong ball going back and forth between the 2. The reps are nice enough but at this point I would prefer a rude rep who actually accomplished my request of correcting the error. Has anyone else experience this issue? And as previous people have stated it would be nice if a file size limit was stated instead of simply rejecting uploads.
