What is "Magenta"?
Hi, just a quick one. This is my first time with a phone number in the USA. I have an e-sim. When getting the e-sim, I spoke to an agent on phone who did everything! She reaffirmed that I was getting a prepaid service after I asked (to make sure) various times! She said with the Magenta "plan" I was getting this and that! I asked again: is it a plan or isit prepaid? She said it was prepaid! So my question is , I am getting notifications that my "plan" payment is due in a few days... is Magenta a prepaid service? Or can I pay when I have the money? Thank you beforehand!!
Why does T-Mobile Make Magenta - Military Verification so difficult?
#1 … I used my VA ID to authenticate who I was when I opened my account. Shouldn't that suffice as verification for a Military Magenta Account? #2 … Why does the date of separation in the verification app only go back top 2001? Are there no people who served in the military prior to 2001? Here I am! Living Proof! #3 … If there are specific parameters for uploading proof of service, why are they not listed on the page next to the upload tab/button? Just spell it out … i.e., we accept jpegs, gifs, tifs, & png files up to 1mb in size. Why does it always have to be a guessing game with these tech gurus? Are they not supposed to be "IT Specialists." Is "user friendly" even part of the vernacular at T-Mobile. Likewise, if there are specific documents, that SheerID accepts to verify your Military affiliation, why not spell them out in black and white? Or at least provide a link to the SheerID webpage where they define the criteria for verification of your military service. Having left Verizon for T-Mobile because of their lack of customer service, have I leapt out of the frying pan and into the fire? Am I going to have to prod them every time they fail to see the obvious? Are Mike Sievert, Nestor Cano, Dow Draper, Peter A Ewans, Callie Fields, Jon Fryer, Janice V Kapner, Michael J Katz, Deanne King, Susan Loosemore, David A Miller, Peter Osvaldik, Neville Ray, Abdul Saad, John Saw, Matt Staneff, and Brian King reading this? Or are they asleep at the wheel; complacent and cozy in their comfort zone, feeling no need to improve on their inherited success? https://www.sheerid.com/business/resources/faqs/
Magneta 1.0 vs Magenta Plan
I am still on Magenta 1.0. Trying to determine if I should switch to the regular Magenta plan. Can you tell me what this distinction in high-speed data means between the two? Am I only getting 4G LTE service at best with my current plan? What other notable differences might there be? You sent
Magenta Plan used between US and Brazil
I have ben charged 5 dollars per minute on conversations between US and Brazil. When I purchased this plan, I was advised to purchase Magenta Plus for this type of international calls. T-Mobile went in my account and overcharged me. I called customer service, and I was told I don't have that plan, which has been used for 1 year.
Magenta 1.0 to current Magenta plan switch
When I am in the app or online via web page it shows that if I switch from the Magenta 1.0 plan that I am currently on to the now available Magenta plan that my monthly ratewill go down $20 a month. Every time I try to make the change it says something like, "Oops, try again later or contact T-Mobile". I talked to someone about a month ago who was very helpful but could not replicate this on her end. I have tried to use the chat which crashes anytime I try to upload an attachment of what I am seeing. How can I get this reduced rate applied that T-Mobile's own web page and app is showing as available?
