Every Issue We have had with TMHI
We do not play video games, so we were not concerned with the NAT issues that gamers have, so we thought based on the speeds we were getting with our 5g phones & with 5G tower in the parking lot behind our house we would give TMHI a shot. Our Spectrum rates had shot up again to $70 /mo 500 ultra after 1 year promo, so $50/mo guaranteed for life seemed like a great deal until.… 1) While My Brother has the Nokia we were sent an Arkadyan. Everything went well until less than a week on Service (Christmas Eve) our unit was updated to firmware 1.00.18. With this update we lost all 5g, dropped to b12 from b66 & WiFi devices kept going offline 2)With the Christmas Holiday & Bad weather back east it took a week to get another replacement. We requested the Nokia but was told they only replace like for like & Will only get another Arkadyan. BTW, It took me over 2 hours on hold to get through to HI tech support (which is normal occurence) 3)Less than a week later , this replacement also received update 1.00.18 & too was broken afterwards with same issues as my 1st unit. 4) I am now on my 3rd Arkadyan & it still is on 1.00.16 so back to receiving speeds over 600 down & 100 up on N41 (5g) 5) So here our my other issues with Arkadyan unit : 6) Roku Dual Band Devices can not connect to Arkadyan 5ghz band ssid. They can not see it. According to Roku they need to see channel 161 on 5ghz, so evidently the Arkadyan does not broadcast on channel 161. My Brothers Nokia does & he has no issue with Roku devices connecting on Nokia 5ghz ssid. 7) Even though T-Mobile States that TMHI works with VOIP providers that support IPV6, it evidently will not work with MagicJack which needs SIP ALG turned off & UDP ports 5060-5070 open. With No UPNP or Port Forwarding or Firewall settings & CG-NAT there is no way to get MagicJack to work reliably. It was working flawlessly for 25 days until one day it wasn't. While we have no issues making outgoing calls, inbound caller can not hear us, yet we can hear them. We are not out the Cost of 1 years MagicJack Service ($40) plus the $20 port in fee to transfer number from Spectrum. 8) With us being able to make outbound calls with MagicJack, but not inbound calls, we decided to forward our MagicJack number to a digits talk & text line. We installed the digits on 3 phones. When a call comes in all 3 phones ring. However if phone A answers the phone & it's for Phone B we would like to transfer the call from A to B. The Digits app gives you two options: Transfer call to any other phone number or to Switch the call to another Device with Digits. Neither function works.The call will go on hold, the pop up for the function (transfer call or switch device) freezes, and the call will go into perpetual hold and you will not be able to resume the call. So we can not reliable use Digits to manage incoming calls for the family . 9) We signed up for Ooma yesterday being that it is heavily promoted by T-Mobile, so hoping that it works with no issue. Ooma is going to cost 4x the price ($10/mo & $6/mo taxes) annually over MagicJack!Digits as VOIP Alternative to MagicJack not working! : Digits Call Transfer & Device Switch options don't work
I have posted here before regarding my Magic Jack worked for 1st 25 days on TMHI and then all of sudden all incoming calls , the caller can not hear us, while we can hear them. Many people here suggested using Digits as a virtual home phone for the family. I am however running into issues with digits ! Any body here using digits app installed on multiple devices and can not use either the call transfer or switch device options either? Have you ever been able to get them to work ? If you had issues and got them to work, what did you perform to fix ? I have digits installed on 3 devices. I have a virtual line set up & active on all 3 devices. All 3 devices ring with an incoming call. If device A answers the call and the call is for Device B . They would try to either initiate a "transfer call" : which allows you to chose a phone number to transfer call or "switch device" which shows list of devices that have the digits with the line setup. In either case the call is put on hold & either action freezes and the switch or transfer is never completed. If you manually take the call off of hold ....while the call shows still connected with time of call still counting...the caller can no longer here me nor can I hear the caller.....so basically the call is lost /in limbo etc. As anyone been able to get these features to work : transfer call to another # or switch device ? How did you fix issue & how to do contact digits support for help ? Gracias
