READ FIRST BEFORE FILING INSURANCE CLAIMS THRU ASSURANT
For anyone requesting a replacement phone for a defective phone, you may want to consider opening a lost/stolen device claim instead of a defective replacement claim. Read your insurance documents to ensure this is true for you. They are provided on the Assurant claim site when filing a claim after entering your device details. For lost/stolen claims, you'll receive your replacement for the same deductible charged if you opened a defective device claim without the responsibility of returning the defective device back to Assurant. By responsibility, this means being responsible for any and all charges if the device does not make it back to Assurant. This charge for a non-returned item can be as much as half or more of thereturned device's cost if purchased brand new If you have a tier 6 device, this can end up being a surprise charge of $600 on your phone bill that you'll be responsible for paying as Tmobile or any phone carrier using Assurant for the services can do nothing about except shut off your services if you refuse to pay. So to make all those monthly insurancepayments worthwhile, do yourself a favor and never file a claim to replace a defective device. Always file the claim for a lost/stolen device.
Robbed by Metro, betrayed by T-moble
So your store representative at Metro BY T-mobile sells be a revvl v for $480. At the same time, she sells me a Moto G for $480. Now I am stuck with two dead POS phones for a grand, and you people tell me I have a 1 YWEAR MANUFACTURERS WARRANTY ON MY PHONE. BUT NONE OF YOU WILL TELL ME HOW TO USE IT, NOR WILL YOU TELL THE NEW MANAGER OF THE METRO BY T MOBIL STORE HOW TO USE IT. WHAT GIVES WITH ALL THIS FRAUDULENT ACTIVITY???? I SPENT $500 FOR A $300 DOLLAR PHONE BECAUSE OF YOU PEOPLE, AND I AM NOT COMING OUT OF POCKET ONE MORE TIME!!!! MY PHONE DIALER KEEPS CRASHING. FIX IT OR REPLACE THE THING!!!
LIARS ALL LIARS
I don't know if this is the right place to put my complaint but MetroPCS every time I go to a physical store or call in or call a store they all adding ridiculous fake charges . Each time I have my phone on record after the fist Few bait and swtches Either I go into the store or call into the store or call into the company. thety all tellme that I'm eligible for that promotion bringing my number but when it's time to pay something that should be only 150 all together at the most is 350 tell me so many different excuses 150 new customer or $50 sales tax or $25 Sim card and $65 activation fee. I have everything on camera. Which worries me when I called in first three times and they got my credit card number and then soon as it's ready to go, they say we can't do that number because we own that number not only bummed out come to find out. It's not the phone number because it works for the other promotions that they're lying just the fact that they know my credit card number and they are liars does not give me a good feeling. Every sales associate is adding Is more add more to the phone because it's expensive phone and you guys shouldn't even have promotion then everyone's gonna tack on their own tax I have literally like six different people lying about different. Things is crazy on camera and I called a false advertisement lawyer because the person that had my credit card number didn't sit right with me s23 Fe says49.99 bringing number but 200 or more depending how greedy they are I bought it my brother brought into franchise. I'm MetroPCS franchise so adding all these extra charges I know it was not Supposed to happen at these franchises we had our franchise we couldn't Even get phone cases from the Internet that's how everything was set in stone.