Implementación
Hello, I am a veteran and my husband is active duty. He is deploying soon and we have the magenta military plan. While at sea, will there be any chances we would be charged for texts/calls or using data if it's within the parameters of the 5GB or using Wi-Fi? or is there anything we need to know of to make sure we will not get a huge bill on our plan? Should we let t-mobile know he is deploying so they know and wont try to shut his phone off for whatever reason? Any information would be helpful so we wont get blind sided.
Why does T-Mobile Make Magenta - Military Verification so difficult?
#1 … I used my VA ID to authenticate who I was when I opened my account. Shouldn't that suffice as verification for a Military Magenta Account? #2 … Why does the date of separation in the verification app only go back top 2001? Are there no people who served in the military prior to 2001? Here I am! Living Proof! #3 … If there are specific parameters for uploading proof of service, why are they not listed on the page next to the upload tab/button? Just spell it out … i.e., we accept jpegs, gifs, tifs, & png files up to 1mb in size. Why does it always have to be a guessing game with these tech gurus? Are they not supposed to be "IT Specialists." Is "user friendly" even part of the vernacular at T-Mobile. Likewise, if there are specific documents, that SheerID accepts to verify your Military affiliation, why not spell them out in black and white? Or at least provide a link to the SheerID webpage where they define the criteria for verification of your military service. Having left Verizon for T-Mobile because of their lack of customer service, have I leapt out of the frying pan and into the fire? Am I going to have to prod them every time they fail to see the obvious? Are Mike Sievert, Nestor Cano, Dow Draper, Peter A Ewans, Callie Fields, Jon Fryer, Janice V Kapner, Michael J Katz, Deanne King, Susan Loosemore, David A Miller, Peter Osvaldik, Neville Ray, Abdul Saad, John Saw, Matt Staneff, and Brian King reading this? Or are they asleep at the wheel; complacent and cozy in their comfort zone, feeling no need to improve on their inherited success? https://www.sheerid.com/business/resources/faqs/