price charged not what was quoted for home internet!
I began to switchservice and went to the website for home internet. I started a chat to inquire about recent price change from $50 to $60 per month that happened a little over a month earlier. I explained I had a flyer sent by mail from a month or so old showed the $50 price and asked if they would honor that. They said they would honor it and got me set up. They said to have anyone refer to the chat if there were any future issues about pricing. Well, I just got my first bill and it's $65 per month. I spent an hour on the phone just for them to say they won't honor it and there is no evidence of that price to honor. I called a second time and spoke with someone different. They said some representatives will say incorrect things and they cannot honor it, apologizing. Umm, I made a huge step and switched my whole network and ALL devices over, which is a task. I sent my other provider packing. I feel that's where they wanted me. I feel taken advantage of with no care of being locked in at a rate that they won't honor. I'm so upset! Will be calling again to speak with anyone and everyone. This is NOT RIGHT!!! Bad look for T-Mobile!!! Anyone have any guidance or direction I can go?