extremely poor data performance in a geographic area
Can anyone explain how I can call T-Mobile many times to report a connectivity issue in a certain geographic area and there is no follow-up, no change in performance, nothing over a span exceeding 12 months? I pressed the support agent on my most recent call to complain and they said their "internal tech tickets" don't have a follow-up to the customer. So I asked to read back to me the most recent update/resolution on one of my "internal tech tickets" and they couldn't do it. I am convinced they simply aren't doing anything, not creating any said ticket, simply using the Level 1 support playbook and lying about creating any other ticket on my issue.Does anyone else get slower connections on 5G than 4G?
Initially I received good speeds of up to 200 megabits with my home internet on the primary signal. Unfortunately, as soon as I started getting better 5G signals my speed dropped like a rock. As soon as the secondary/5G signal becomes stronger than the primary/4G signal I get around 15 megabits with manymore latency and connection reliability issues. For some reason, upload speeds are faster than download when I connect to 5G. The bandwidth drop is immediate and consistent whenever the 5G signal becomes stronger than 4G. This is accompanied by problems with streaming videos. If the 4G becomes stronger than bandwidth is faster again until 5G becomes stronger and so on. When I called T-Mobile they said that the issue is due to "modernization" updates they are making that will soon clear up but I've already had the issue for over a month so that just feels like a brush off. Does anyone else have this issue? I'm tempted to open up the router and disconnect the 5G antenna. Moving the router doesn't help me because then I get either the same issue or poor 4G and 5G connections.
