Billing issue after porting
Hi folks, I ported my two phone lines out of T-Mobile aroundApril 23 (This was due to one of them having a busted Caller ID where everyone I call, including family, would see the number as having a blocked Caller ID, this was never fixed after repeated calls and attempts over months) After porting, I received what I assumed was a final bill of negative$91.18 around May 11 (T-Mobile says they don't pro-rate cancellations, but for some reason they did here) because of course T-Mobile bills for the following month, so I already paid for service ahead of time between April 12 and May 11 Then I get a direct debit attempt on my bank account for $178.19, for what, I don't know, because I just got a bill for negative $91.18, meaning T-Mobile would owe me a check; seems like a mistake to me, so I reject the debit attempt, presumably this was for the billing cycle beginning May 12, and I didn't have any active service I should be paying for Today, June 21, I get a collections notice and a bill in the mail for $119.01, which is $178.19, minus $91.18, plus a $25 returned payment fee, and a $7 late fee I call T-Mobile to explain all this, I'm told that the $178.19 was because I didn't cancel my watch lines (!!) I explained that watch lines do not work without a parent phone line, and my watches lost their data plans on April 23 when I ported my numbers out I asked the customer support agent if she saw any usage on the watches at all, she said there was none, not even one kilobyte of data, no calls, nothing I asked what the watch lines cost, I was told they were $10 a month So, I asked how exactly I was being charged $178.19 from May 12 forward when I didn't have any voice lines, and no usage or functionality on watch lines, and the only answer I received was that I failed to cancel the watch lines when I ported out my voice lines, despite the fact that they appeared as canceled on my watches On my current bill my plans show up as $0, equipment $0, services $0, but that the price of my connected devices increased by $2 a month So, why is T-Mobile insisting that I owe them $119.01? The customer service agent asked me, "what are you willing to pay?" And I said zero because I haven't yet heard of anything that makes sense from her, and I didn't use any service with T-Mobile after April 23. Even if they wanted to charge me for two watches, that's somewhere between $10 and $25 per line, so, $20 to $50? They refused to wipe out the bill, but "cancelled" my service finally so I wouldn't be billed more.
How long does it take to port a number from "land-line" to T-mobile phone?
I want to port the phone-number of my land-line (currently carried by Comcast Xfinity) to my T-mobile phone (replacing the number the T-mobile phone presently uses). I confirmed on T-Mobile's website that the number can be ported. How long does this usually take to complete the port? Would I have to get a new sim card? Thanks in advance
ported number not working correctly
I was a TMobile prepaid customer for years. I recently rolled my number over to a standard post-post Essentials plan. I got my temp SIM card, installed it and then called support to get my previous pre-paid number ported over. Everything seemed to work fine EXCEPT when I send text messages to two friends that I know are on Android, my number shows up as the temp SIM number still. (I'm using Google Messages on my phone and/or For Web). All my friends that are on Apple devices it seems to show up as the old, prepaid number that was ported over. Digging into it a little more, I noticed that if in Messages I send my texts as SMS/MMS and not RCS, then my texts go through on the pre-paid number that was ported. But if I leave RCS on, and I text those two Android users, then they receive everything on the temp SIM number still. So it seems to be linked to RCS vs SMS/MMS itself. But I don't understand why or what to do about it.Non-compatible numbers to port to T-Mobile
I have 2 numbers trapped in a Verizon account because they are not "compatible" for porting. If I wait long enough will T-Mobile finally get approved to reassign these numbers? I looked up the phone numbers' area code and prefix and they are owned by US Cellular even though they have been on Verizon for over 5 years. Just hoping to make the switch soon and I can not switch without being able to keep the numbers. Any information would be greatly appreciated. Gracias.
