I am trying to move from Tmobile to ATT. I have a Samsung S20+5g and its saying to get it unlocked by sprint
I am a bestbuy employee and had an accomodation when they worked with sprint. I bought my S20+5g outright and Tmobile took my accomodation away 3 months ago and im trying to keep my phone and move to ATT . The phone keeps telling me that its locked to sprint and call them. Well, Tmobile is sprint now. They tell me its unlocked from Tmobile. CS tells me to go to connections>more connections and unlock sim….But on my phone there is not unlock sim. So I spent hours with these "reps" that dont know a thing. Then they connect me to Samsung and Samsung says that I need to go to a Tmobile store, the guy at the store is like "IDK" , he says call CS. This is BS. Oh, and Samsung said they will give me an accomodation and upgrade me….yeah for $600 more. I heard that if you report them to the FCC, they will fold and help you. Anyone else with this problem??scammed by tmobile
This December i have call on customer service just asking them unlock my samsung 23. The guy onthe call said that there is a holiday promotion goin on and you arequalified for it . Promotion was suppose to be since i had two lines on my account if I add the "3rd" line on my account i will get the third line for free and 830$ off towards any phone purchase . I said ok i was thinking to add another line on my account so why not , so i took the offer . And ordered a new iphone 15 pro Max 256gb and the next month guess what happened? I got billed for the line and the phone in total of 100$ and from the last 5 months i m getting billed the same till now . I called the customer service more than 10 times they still dont be able to figure out anything as of now . And still i m gonna get billed next month also never goin have t mobile again once this is all over
Scam calls
Hi team, My Line is suspended. Please explain me, How is it possible that my bills include calls form Indonesia or something? Me and my husband have never called to Indonesia, we won't pay for it because we have never called toIndonesia or anything!!!!!!!!!!!!!!!!!!!!!!!!! I saw the calls reportand I do not understand how is it possible??!!!!!!!!!!!!!!! I'm reallysure that is scam!!!!!!!!!!!!! and I won't pay for it! Please figure out with it. Gracias.
coutomer service is terrible where is MY Region
the fact that the team that you all have in the Philippines have a communication barrier that it's so hard to talk to them and we get frustrated and they tell us about there whole life of living poor and have to pay for all there family members wife in-laws and it’s so hard for themand it's a poor country that's why T-Mobile is there also a supervisor has or had control over my phone and would turn it off every time at 2:00 like shut it down and I have there names there real names they gave me fake names also promised me free phones and are over charging me why why are they doing this I can't connect to anybody in the USA even tho I live in California it's upsetting I’m also disabled that I need this phone to get ahold of my nurses asap and I’m also so scared of my phone being with T-Mobile for 12 years I have never felt so scared and so afraid and frustrated in my life what do I do T-Mobile contact me asap please or please someone help I don’t know what to do
T-mobile's Misguidance and Misinformation ( SCAM )
So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours. However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it's been over 3 weeks phone is still locked and now when i contactthe T-mobile 611 again they are giving different information every time i contact them. So My Concern , Question and Next step: Is T-mobile so unstable to Handle customers with improper customer service just making people give them money in any possible way? For this I could pay more but I feel played with both the Scammer and the T-mobile which has possibly too scammed me with making me pay withfalse information or this is how T-mobile works. My next Month would be with Verizon at least they helptheir customer and no false information neither the forced payments scam!.
Verified Number T-Mobile Scam
How do I get a Verified known scam (w/a green checkmark) phone number to quit calling & harassing me? I was told this is verified by my cell carrier (you). Problem is u verified a known scam number with the area code 949 which has a number after that's constantly changed I assume so I can not block it as I've tried blocking all calls from area code 949 & apparently I can't do this cuz it's still calling me harassing me all day!! I'm already on the national DNC registry & have asked these folks not to call me one time & the only time I will pick up this call? Harrassment in the US anyway is a criminal & illegal infraction & violating the DNC registered list of numbers is also against federal law. T his is the direct result of a group of individuals who are employed by your business, TMobile & who work at your Asian based Call Center who are NOT US citizens & who are directly responsible for stealing my identity while trying to get help with my device several months ago. Nothing's been done about this bs even tho u have been made aware of this since last summer when it happened. But reporting to u or govt entities have only made these calls & tge harassment by ur staff worse every single time they are made aware of this fact. I can only assume this means at this point that it's all intentional & being done with malice as a retaliatory measure & needs to sefiously stop. This group of individuals u employ to harass ur loyal customer need to b told to GROW THE F UP! This is beyond unacceptable and more unprofessional than I can even begin to wrap my head around. It's shocking to me that Tmobile seems perfectly fine with this type of behavior considering you all have known about this since last summer. All u have said is ur looking into the issue & that ur "so-called" fraud unit, which btw folks, is a fake non-existent unit is investigating it. In other words they don't care one bit is what it really means. Thankfully these employees also have big mouths & taught me this fact.I'm guessing that's the same group of individuals who act like their 12 yrs old that ur allowing to harass your so-called valued customers. Cuz if u did something about this back when it was reported to u, then ur employees have zero respect for ur MGMT cuz u clearly dont have control of ur company whatsoever. But I doubt anything was done let alone said to these folks. If it was, noone told me about it. Must be confidwntial business that stuff. Lol Not that it matters with T-Mobile that being confidentiality obv. U need to get ur employees in line cuz eventually every house of cards eventually must fall. This behavior this long means u prpfoted enough financially from selling ur customers identity the 3x u did this back in the so-called breaches u claim were "unknown" to u. If u think for a second I believe those were unintentional & that Tmobile was unaware of those class action breaches, ur outta ur dang minds. Worst decision I ever made was starting service with T-Mobile. U stole more from me than my own ex husband has & that includes a rather nasty divorce no less. Well sum1 shoulda informed ur criminal & shady employees to 1st chk the identity 1st just to see if it's even worth stealing in the 1st place cuz at least with mine anyway, jokes on u. But soon sum1 is gonna b changing my number for free if this stupid immature calling & ridiculous childish behavior doesn't cease immediately. Ur also getting reported to the FCC FTC AGs Office cuz what's the worst that can happen now?! Ya done played all ur cards already now what?! Ya ain't got nothin left to do to me that u haven't already done, so bring it! Nevermind that this all feels a whole lot like my days back in high school. But if u can get something from my identity, then more power to ya cuz I sure couldn't. Total & absolute worst consumer experience of my entire life. It's embarrassing u claim to b an American-based business cuz there ain't nuttin American about T-Mobile. Grow the F up! P.S. And ur scam shield don't work cuz it is a scam in its own right so thanks but I'm good on that trick.
File a complaint with FCC.
I purchased a Samsung s23fe and within 2 weeks I started having problems charging the phone so I bought new chargers. The phone has been trouble shooted, it's a defective USB port it would only charge wirelessly . Now the phone doesn't charge at all. It's completely off It was less than 30 days that I started to complain but they wanted to do a warranty replacement when T-Mobile went to process my warranty form they found that the phone was not in their inventory to be sold the numbers inside the phone didn't match what they had sold to me. Now I have to wait for them to resolve their issue with the serial number. And T-Mobile corporate told me I bought the phone from a T-Mobile location but they operate as third party retailer, (Who knew this? The Store And my Receipt says T-Mobile on Wharton Street Pittsburgh PA) customer care told me if I would have bought it from T-Mobile corporate location then they could return the phone and give me one in stock. Jenae a customer care representative said she notes my account to do buyer remorse at a Corporate location and get me a phone that was in stock and do a return I drove to the "corporate location" and they laughed me out of the store saying that customer care is wrong they cannot give me a return because they can't look up this other T-Mobile's information. And anything notes on my account is for me to wait til the other location resolves the serial number issues. So it's been an issue since Friday with the skus. I'm left with a unprocessed warranty form, a non working phone that I'm told I'll own on if I just leave TMobile the phone was bought on a promotion of Add a line and get a free phone. But if I leave I'll owe $1000 for the phone. That is defective! It should not be so hard to return a phone that you bought less then 30 days ago. How can T-Mobile sell me a phone that is not in their inventory? And then tell me they have to dispute this before they can process my warranty form??? Oh and its a T-Mobile store front but it's "third party" literally now I'm stuck with no working phone and they can't process my warranty form I'm told if someone will call me about my form and the SKU / IDM # numbers getting fixed on Friday coming up. So that's over one week that I'm supposed to be paying $130 a month for T-Mobile service and don't have a working phone? And no idea when I'll get a replacement? Also they said my bill would not change and they took away my hotspot and my insurance that I had before getting this phone. So yeah my bill is $130 like it was before but this phone is supposed to be free and I have no add-ons.now!! It's just $130 for the two lines a month. This is crazy and I need a phone! I work with pet care clients by the phone everyday and I'm using a phone from a friend with my sim card. I need HELP!offert scam cheated
Aguien le paso? que puedo hacer? hace 3 dias llamando a Soporte , el agente me ofrecio cambiar celulares por nuevos equipos, no realize el pago con el y el me derivo a tienda. cuando fui a la tienda me dijeron que los cambios no procedian porque basicamente el agente por telefono me mintio. todo quedo grabado, pero ahora me dicen que solo fue una mala informacion del agente.