Why does internet suck
We got the home internet not super long ago, and while it was great to begin with, it's now becoming more of a hassle. I'm always having to turn the wifi on my phone off and use my data (thank you unlimited), because the internet is so slow or is always buffering. I can't anymore with this. It's becoming a problem. We've turned the router off for a while and turned it back on, but it's not any faster and doesn't stop buffering. It's like only one of our devices can use the internet at once.
Slow down and dropped signal
Every day between noon and at least 8 PM this service slows down, lags and drops signals. If it gets any slower some days, I swear it would run faster in reverse! The Sagemcon has a good signal but yet no internet. This is becoming more and more frequent and is very disruptive for those of us having to work from home. If you can't get your service running better to those of us that are on it then quit selling more devices and adding congestion to overcrowded towers until you can upgrade, add more, do something!
Network has become unusable, and no one will help...
I used to have an amazing experience with 200MB or better download speeds over the last couple of years on T-Mobile in my NYC apartment. As an employee and ex-employee I have continued to promote T-Mobile to my friends and family. A couple of months ago, something changed. I show 5 bars of 5G and 5 bars of 4G service back and forth, but there arepractically zero services. The internet if I can even get it to register with a speed test, is 1 MB download speed at best - It's unusable, and phone calls connect, but the other party can't hear most of what I'm saying most of the time. This is on multiple lines on my account in my location and on my wife's phone on her own account also at this location. The issue is all around my neighborhood - approximately a2-3 block radius in every direction. Even my brother has these issues when he comes to visit. Something has changed on the network - not sure if it's 2 towers competing or what… Multiple calls to care and they keep troubleshooting my phone and sending resets to it. They're not listening to me when I tell them it's multiple lines on multiple accounts. They asked me to factory reset my phone (more than once) and like an idiot, I complied with these requests. Considering it's on multiple lines, and only an issue at my home leads me to the conclusion that it is NOT an issue with my Galaxy S22 Ultra, or my wifes iPhone 12+, or my LG V60+ or my brothers Pixel 7, or my Galaxy Watch 5 (with plan). Still, every call ends up with the same troubleshooting. They asked me if I have wifi and if I can connect to it. I said yes - my wifi works great. WiFi calling does NOT work any better though. And, I pay for phone service with high-speed data so I don't have to use my home WiFi. Still, I tried but no dice with making calls over WiFi calling. I finally grudgingly threatened to port out, and they instantly put me in touch with the next level of tech support. After an hour of rehashing everything, they opened up 2 network tickets. One for me, one for my wife. I haven't heard a peep from anyone, and the service is still unusable. So, what are my next steps? It's not just my home, so others must have complained in this area.
t mobile home internet
I have had T mobile internet for about 2 months. 2 weeks ago both our phones and internet completely slowed down. Speed test averages like 10mbs or less. Spent hours on the phone with tech support and all I got was "we are upgrading a tower in your area, could be 30-60 days" doing research I found that this seems to be an issue and it wasn't resolved for months if at all for many people. Wondering if this is am issue with you all as well?Slow to no data
we have had the 5g home internet for the last 18 months and were very happy with it's performance, being able to connect 3 or 4 devices at one time and still be able to stream a movie in HD. The last 3 weeks the internet is almost non existent with speeds in the single digits, sometimes 1 or 2 mbs. I called T-Mobile support and they went through all the fake stuff like reboot the modem, modem not in the best spot then, after doing these things it made no difference which I knew it wouldn't. The next thing was they sent me a new modem, that made no difference either, now they suggested a new sim card. This is exactly the same run around that Sprint did to me a 4 years ago, instead of telling their customer that they had a down tower 3 miles from me which, I verified by driving underneath it to see if it was giving off a signal, it wasn't.. Right now I'm using my Verizon work phone's hot spot mode to even get on here. I feelI'm going to have to switch over to Verizon even though they are more expensive but, looks like they are trust worthy. Are there others of you experiencing this same problem?
