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Rickles
Roaming Rookie
Joined 2 years ago
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Re: Good signal/bars but no network connection many times daily
The interesting thing is my service with VoWiFi was also terrible, and now I'm able to make calls over WiFi too. Not sure what this actually does, but seems to be working well. 170 Mbps down, 31.9 Mbps up at home. Stable enough to use. Still hitting crazy high up and down a couple of blocks away too. Still, by now you think the network would be dynamic enough to always provide the best experience on the best bands based on connection.Re: Network has become unusable, and no one will help...
Field Ticket:68843477. I spoke to another representative in Technical support who wanted to go back through all the device troubleshooting. I again mentioned this is an issue on multiple devices, and therefore must be network related. Still, I let her do her thing. It didn't help. She said the towers in my area were all fixed now and my service is fine…But, on my end, nothing has changed. Service still stinks. 2 Blocks downtown there's a tower and my signal is amazing in that location (I hit 400mbps) and 5 blocks north another tower which hit similar speeds. Here at home in the middle of these 2 towers my service is mostly unusable most of the time. It wasn't always like this though.Re: Unknown numbers being added to a group message
Good morning - this has been happening to me in a group with my siblings. They get removed from the chat and random numbers get added! I'm using a Galaxy S22 Ultra and I have a Samsung watch with a plan paired to this phone. Wondering if you have the same device and/or a watch paired to your phone too? I have a feeling it could be the watch phone number belonged to someone else before me, and maybe the numbers being added are from an old chat it was a part of or something like that. Here's an example. Rob and Mark are my siblings. None of us invited these random 719 numbers to the group. When they 719 numbers joined, my brothers both suddenly 'left' the group - were removed. When I texted back to the group to ask who the 719 numbers were, my brothers came back and the 719's left… it's very odd and disconcerting that some random phone numbers ended up in my group chat with my family, and could potentially see the history as well.Network has become unusable, and no one will help...
I used to have an amazing experience with 200MB or better download speeds over the last couple of years on T-Mobile in my NYC apartment. As an employee and ex-employee I have continued to promote T-Mobile to my friends and family. A couple of months ago, something changed. I show 5 bars of 5G and 5 bars of 4G service back and forth, but there arepractically zero services. The internet if I can even get it to register with a speed test, is 1 MB download speed at best - It's unusable, and phone calls connect, but the other party can't hear most of what I'm saying most of the time. This is on multiple lines on my account in my location and on my wife's phone on her own account also at this location. The issue is all around my neighborhood - approximately a2-3 block radius in every direction. Even my brother has these issues when he comes to visit. Something has changed on the network - not sure if it's 2 towers competing or what… Multiple calls to care and they keep troubleshooting my phone and sending resets to it. They're not listening to me when I tell them it's multiple lines on multiple accounts. They asked me to factory reset my phone (more than once) and like an idiot, I complied with these requests. Considering it's on multiple lines, and only an issue at my home leads me to the conclusion that it is NOT an issue with my Galaxy S22 Ultra, or my wifes iPhone 12+, or my LG V60+ or my brothers Pixel 7, or my Galaxy Watch 5 (with plan). Still, every call ends up with the same troubleshooting. They asked me if I have wifi and if I can connect to it. I said yes - my wifi works great. WiFi calling does NOT work any better though. And, I pay for phone service with high-speed data so I don't have to use my home WiFi. Still, I tried but no dice with making calls over WiFi calling. I finally grudgingly threatened to port out, and they instantly put me in touch with the next level of tech support. After an hour of rehashing everything, they opened up 2 network tickets. One for me, one for my wife. I haven't heard a peep from anyone, and the service is still unusable. So, what are my next steps? It's not just my home, so others must have complained in this area.
