Port out time period.
I want to leave my family plan and start my own account with someone else. I went into a T-Mobile store and was told I needed to contact customer service and ask for permission to leave the family plan, I was told it would take no more than 10-20 mins for that process. Before I left the store I asked if I could come back right awayafter getting permission to leave the account and set up my own account ASAP, I was told YES. So I got with my parents and we called customer service and got my OK to port out the family planand we asked the rep if I could go in and get it done today, I was told YES. I then I came back to the T-Mobile store and told them my situation and they looked my number up and I was told"your number is still under the family plan so we can't do it because you aren't the primary account holder." Then I told them that the rep and the guy at that store just told me I could get it done asap after getting permission to leave. Then they told me "1 to 3 days andwait for an e-mail of ane-document for confirmation" So my questions are, HOW LONG IS THE PORTING OUT OF A FAMILY PLAN PROCESS?I was told "ASAP", "1-3 days", "Go into the store and get it done". Since the ported out number won'thave a phone plan anyways, would it be faster to just start a new account and get a brand new number?
Time Zone resets when phone turns off, resets or updates
I have hadSamsungs since maybe the 9. I have always been able to set time zone not to change and it never has reset. (This waswith the 9, 10, 20, 21, 22, 23 Ultra all with another provider.) I have the S23 now from T-mobile and every time the phone goes off, restarts or updates, I have to go back in and manually turn off automatic time zone, etc. This has obviously made me late numerous times and even cost me money for missing appointments. T-mobile can't fix and Samsung says I can drive an hour away and bring it to the store because they cannot fix issue even with remote access. Please help. Is it possible it is a T-mobile issue amd they just don't recognize it as an issue? Iam happy with T-mobile but this is archaic and quite annoying. Is there a way to test it with the Sim in another phone without doing a complete switch?