tmobile support
8 TopicsWhere's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?Solved56KViews3likes17Comentariosen_vivo
T-Mobile Plan I signed up for was $116.95 a Month. Breakdown as Follows: Dec. 18, 2022 $ 116.96 Account bill is due $425.95 and all my lines weresuspended 6 hours ago!!!!! Jan. 18, 2023 116.95 T-Mobile do not have Representatives or anyone who knows what's happening Feb. 18, 2023 116.95 in the account. T-Mobile do not have an email support or chat support nor Mar. 18,2023 116.95 anyone who can fix the problem or find a solution for the problem or activate Apr. 18, 2023 116.95 my lines as I do not have past balance based on my calculations. ----------- Total $ 584.75 Payments made and received 02/03/2023 $ 51.70 Like what most T-Mobile Customers says: T-Mobile gets customers money 02/05/2023 51.70 and then make website where T-Mobile Customers help each other 02/19/2023 155.11 while T-Mobile Staffs, Representatives, Supervisors and Managers 03/09/2023 133.00 getting their 8 hours dailyand going home happy without assisting any 04/03/2023 124.40 Customers who are having issues or at least reply to any of our concerns 04/10/2023 10.00 on this website. If anyone can explain why I have above amount due will be lovely. 04/10/2023 1.60 I am so Sorry to you All that are having a horrible experience with T-Mobile 04/10/2023 62.00 and hopefully somewhere somehow someone will be able to assist All of us on our 04/10/2023 35.26 Concerns. I do not know how T-Mobile employees can go home and have the time ---------- of their lives and still have a good sleep knowing the fact that their customers are Total $ 624.77 are struggling and suffering. T-Mobile Staff and Representatives: You All are getting a full pay check so PLEASE be a human being who have a heart and be considerate enough to at least assist your Customers that are suffering with their issues, complains and concerns.205Visto0likes3ComentariosI have a prepaid number and activated an eSIM but it gave me a new number and plan (T.T)
I've had a Tmobile prepaid number for YEARS and when I went to activate the eSIM feature it never asked to import an existing line nor link an account. I followed the set up as it indicated on the app and it gave me a new number and plan. I've been trying to port my existing number to this new plan since I have credits on that account but to no avail.I am currently traveling so calling is imposible for me. (T.T)49Visto0likes0Comentariosthe app hasn't worked in about 4 months
I have tried using the app for for months. Im order to check my account or pay my bill. Every time I get an error message about technological difficulties and I have to go to the website or call the customer service number. I have S21 if that helps100Visto0likes1ComentarioPhone stolen from package that was shipped.
I ordered a pixel 3a xl during sale for $379. Came home to find ups box opened, only the phone was taken out of the package, everything else was still there. Called Tmobile support was told to send back the box and wait for a refund. I had to pay $479 plus tax for replacement phone since discount was over. They did provide me with $100 bill credit but I still payed more due to tax on $479. Tmobile told me that I had to call UPS to file a claim. I called UPS and was told that Tmobile blocked receiver from making claims, so Tmobile has to be the one to make the claim. Also will file a police report.Solved4.2KViews1like4ComentariosWhy is tmobile the only phone service blocking premium text?
why out of these phone services that the phones you sell is premium text denied? it was nit with sprint ? so get this as I figured out they have it blocked on their end so you will call and purchase new phones. Service access denied even for veterans that cannot verify accounts, to bypass this please download google voice and change all your accounts to your google number. AKA voip, tmobile i also fouund out is the only phone carrier that does this so that when you do call they will offer you to spend about 700 on a new phone upgrade. no other company just disables this, sprint even had it enabled til they merged, its all a call away from giving them alot of money ,, we did a story on this on our radio station and as a veteran military no one can ever use their tmobile number to verifuy their accounts to send codes so that you can access your online banks vetrans accounts, go to verizon, i wish i did but after this year i will be done with their asses. If you dont believe me than call…see if they dont offer or add more to your bill with tmobile, no one charges for third party access anymore, its to make sure its you that you logged in and can you believe these idiots are saying they charge?1.4KViews1like5Comentarios