Forum Discussion
en_vivo
T-Mobile Plan I signed up for was $116.95 a Month. Breakdown as Follows:
Dec. 18, 2022 $ 116.96 Account bill is due $425.95 and all my lines were suspended 6 hours ago!!!!!
Jan. 18, 2023 116.95 T-Mobile do not have Representatives or anyone who knows what’s happening
Feb. 18, 2023 116.95 in the account. T-Mobile do not have an email support or chat support nor
Mar. 18, 2023 116.95 anyone who can fix the problem or find a solution for the problem or activate
Apr. 18, 2023 116.95 my lines as I do not have past balance based on my calculations.
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Total $ 584.75
Payments made and received
02/03/2023 $ 51.70 Like what most T-Mobile Customers says: T-Mobile gets customers money
02/05/2023 51.70 and then make website where T-Mobile Customers help each other
02/19/2023 155.11 while T-Mobile Staffs, Representatives, Supervisors and Managers
03/09/2023 133.00 getting their 8 hours daily and going home happy without assisting any
04/03/2023 124.40 Customers who are having issues or at least reply to any of our concerns
04/10/2023 10.00 on this website. If anyone can explain why I have above amount due will be lovely.
04/10/2023 1.60 I am so Sorry to you All that are having a horrible experience with T-Mobile
04/10/2023 62.00 and hopefully somewhere somehow someone will be able to assist All of us on our
04/10/2023 35.26 Concerns. I do not know how T-Mobile employees can go home and have the time
—————————— of their lives and still have a good sleep knowing the fact that their customers are
Total $ 624.77 are struggling and suffering.
T-Mobile Staff and Representatives:
You All are getting a full pay check so PLEASE be a human being who have a heart and be considerate enough to at least assist your Customers that are suffering with their issues, complains and concerns.
T-Mobile Customers needs a Live Chat or email address or Representatives who can address all this Concerns!!
Tmobile has live chat from 7am to 12am central time.
Having issues with your phone service can be stressful at any time. I am sorry to see that you were not feeling supported in the time that you were having issues. This Community is mainly peer-to-peer and, unfortunately, I don't have access to account details to answer your question about the balance on your account. Talking to someone over chat can be great in your case because there are many details that are easier to understand if you see it rather than just hearing it. You can reach out to our customer support teams in writing through the chat option that gramps28 shared or you can direct message us through Facebook or Twitter by selecting the corresponding icon at the bottom of this screen. In a situation where you need someone right away and the chat options are not available, you can still call customer service by dialing 611 from your phone.
Again, I am sorry that you felt unsupported when you needed help. Hopefully, with time, we can find more ways for you and other customers to connect at those most important times.
