en_vivo

Having issues with your phone service can be stressful at any time. I am sorry to see that you were not feeling supported in the time that you were having issues.  This Community is mainly peer-to-peer and, unfortunately, I don't have access to account details to answer your question about the balance on your account. Talking to someone over chat can be great in your case because there are many details that are easier to understand if you see it rather than just hearing it. You can reach out to our customer support teams in writing through the chat option that gramps28 shared or you can direct message us through Facebook or Twitter by selecting the corresponding icon at the bottom of this screen. In a situation where you need someone right away and the chat options are not available, you can still call customer service by dialing 611 from your phone. 

Again, I am sorry that you felt unsupported when you needed help. Hopefully, with time, we can find more ways for you and other customers to connect at those most important times.