How do i cancel my account with your horrible, non-responsive company?
Tried calling on multiple occasions but hold times are 45 minutes plus even though they say 15 minutes Tried the thing where they call you back. It ask you to press #1 but it does not accept it. No chat available on the site. Just horrible customer service.slow data, dropped calls, service unavailable
Start off by saying TMobile sucks. Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G. 1 ST WEEK. Minor network issues, just thought it was trying to see my usage. 2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings. 4th week. Returned back to Costco for same issues. They game me new Sim cards 6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g. 6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones. 7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds. 8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side. 9th week. T mobile does a factory reset, again. 10th week. T.mobile says the 5g has been down. 11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop. 12th week. The shop does a OS flash, but all my settings and pics and messages remain. Did they really Flash it or just do another factory reset 13th week. Every issue still exist. So freaking frustrating. My friends government phone, is faster and more reliable. My mom's bf cricket wireless is better. Just going to go back to Verizon. Wanted to see if it was a phone issue or network. BTW this happend to Two phones.