Terrible signal for the last several days
For several days in the Columbia SC area our internet has been almost 0. We've been customers on the 5G gateway service for 2 years and the signal fluctuates terribly. We really want to give it some more chances but, geeze, how much longer do I wait to go back to more reliable cable!? Get this fixed T-Mobile!
Anyone else having untenable tower issues?
I've been having issues with my TMHI since the middleof November, roughly. They've done tower maintenance twice since then and I honestly feel like that's done more harm than good. I routinely get extremely low speeds and even worse, 400-500ms latency. The jitter is also really bad. I've tried moving my tower around my apartment and that didn't help. Its near a window on my desk currently. There's a tower just over a quarter of a mile from my location. I understand that certain types of traffic are prioritized during peak and high load, but this happens all the time to me, I've had it happen in the morning, in the midday, the evening and night, and even at 3 in the morning.I've swapped out my box (FAST 5688W) for an identical unit from the T Mobile store, and that has not helped. Hell, I'd love to argue for some credits back to my account for how often I find myself on my Verizon phone hotspot or the Cox hotspot. Can any support agent help me get one of the G4AR/G4SE units? I'd like to see if an external antenna would help. If not, then I'll probably be cancelling my service and going to Cox. What's the point of paying for a service if you can't use it ¾of the time? 🤷🏽 EDIT: I forgot to mention that right now the download speed is really good for some reason. Also, the packet loss test didn't even run which is new. Send that to your tower engineers, maybe..
Weak Signal despite TMO map of 5G
Seeing no place on T-Mobile website to convey this concern (other than a phone number) I'm taking to this forum. We were with Sprint for +/-20years and had a great signal at our house. Soon as it switched over to T-Mobile I'm having apps not working and a weak signal often of just one bar. T-Mobile coverage map shows us in the dark majenta for 5G but that's not happening on my iPhone13Pro (the newest at this time). Would prefer to not switch to AT&T but you may be forcing me to as they have a better signal.
Atlanta Tower 5G Upgrades?
I have home internet. It's been working great for months, 5G, full signal. My signal started dropping to 4G 3 bars, total crap!The connection to the internet is not workable for the home internet gateway,.51 MPS download and 5.75 MPS upload:pretty much a dead connection. When I call T Mobile and get to the group dealing with towers, same story they claim the tower is being upgraded (since every November??). The tower has been 5G for many months prior to these drops in service,used to work great. T Mobile is not transparent on this problem and I am questioning whether they are telling the truth about the upgrades. There is no upgrade schedule or map to either confirm or deny their activity. Very suspicious.
Bars decrease in the same location as the day goes by, only in one location, eventually no data.
At the beginning of my day at my office, my S22 Ultra (same exact problem with previous phone, S21 Ultra) has 5GUC and has blazing fast speeds with four bars. This is at my desk. My desk does not move. My building is not mobile. As the day goes on, the "UC" from "5GUC" drops. Bars start dropping. Eventually I only have one bar and sometimes only 4G. The data speeds drop from blazing fast to no data connectivity. This issue does not seem to affect voice calls. This issue happens daily, and is consistent across two different phone models and multiple devices. I have spoken with customer support and they stated that there was some modernization being performed on the tower that I connect with in this location. That was several weeks ago. At some point the support tech made some unspecified change, remotely to my phone and the bars increased and the "5G UC" returned to my phone and so did the blazing fast speeds. That only lasted for a few hours and the issues returned. I don't have time to sit on the phone with customer service all day because I'm at work. Does anyone have any advice?
