iphone 11 trade in
I was told at T Mobile that I could receive $800 for my iPhone 11 which would go towards my bill for the iphone 13 pro max. The bill is originally $36 for 30 months before the credit.They printed the labels & told me that I needed to send it in. When I get home I see that the label said customer accepted value$180. Which is very untrue. No price other than $800 was discussed if I knew it was only worth $180 I wouldn't of accepted the phone.Did this happen to you? If so were you able to return whatever phone you accepted & get out of contract? Or complain & get more than what was on your label.
USPS Moving Through Network Trade-in iPhone
I shipped my trade-in iPhones on Sep 28, and Assurant has already received one; the other one has been stuck in FRISCO, TX 75035 since Oct 4th with a status saying "Moving Through Network." What should I do to get my rebate if my iPhone is lost due to USPS? Will Mobile refuse to honor the rebate?
Did I send my trade-in device to the right place?
Good morning, Transferred over from Sprint just a few days ago (loving T-Mobile and its customer service so far), but I have some questions about my order and trading in a device. I am trying to take advantage of the $700 off the iPhone 11 with a trade-in of an iPhone. I distinctly remember attaching a trade-in, with IMEI and all, to my T-Mobile online order. I was required to put a down payment on the new phone, and the phone was shipped and delivered with no issues. However, I can't seem to find any documentation or details regarding my trade-in and I can't check the trade-in status. I go to My T-Mobile / My Phone / Trade-in Status and am met with this screen: From what I've seen on forums and Reddit, this is not what I should see: instead, I should see a Shipping label and RMA information to ship my old device for trade-in to T-Mobile/Assurant. I have also heard there is some sort of "Device Recovery Agreement" that I would've signed along with my Device Financing Agreement and Service Agreement when initially making the online order--I can't seem to find any Device Recovery Agreement. I called Customer Care and asked about where to send my device and I was provided a UPS shipping label to: T-Mobile NRC, 13704 Independence Parkway, Fort Worth, TX 76177. The Care Representative said that my credits could take up to two full billing cycles before being applied to my account after the device is delivered. However, from what I have heard, this is not the appropriate location to send trade-in devices, as the NRC handles returns and Assurant in York, PA handles trade-ins. So, my question: will everything with my trade-in work out OK? Have I sent my device to the right location, or is there some sort of confusion or error in all of this? Gracias.
