Forum Discussion

KC86's avatar
KC86
Newbie Caller
Hace 3 años

USPS Moving Through Network Trade-in iPhone

I shipped my trade-in iPhones on Sep 28, and Assurant has already received one; the other one has been stuck in FRISCO, TX 75035 since Oct 4th with a status saying “Moving Through Network.” 

What should I do to get my rebate if my iPhone is lost due to USPS? Will Mobile refuse to honor the rebate? 

 

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    You should contact USPS to see if they can track down your package and potentially open an investigation to see why it isn’t moved since September.  

  • KC86's avatar
    KC86
    Newbie Caller

    Unfortunately, USPS won't let me open an investigation because it is still active delivery according to them.

  • scm7sc's avatar
    scm7sc
    Newbie Caller

    same issue here also very slow in Dallas and Coppell TX Distribution Centers. It has been almost 2 weeks since my trade-in got to Texas but USPS won't let me open an investigation yet.