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Arual_RY
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Joined 5 years ago
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Re: USPS lost my trade in phone needed for a rebate
formerlyloyal wrote: USPS lost my trade-in also. Ishipped 3 trade-ins on November 23rd. 2 arrived, 1 did not arrive and has been in transit status for over 10 days after the2 arrivals. I reported to USPS through the online problem reporting immediately. I then called the customer care at Tmobile. I was told byTMobile toreport toUSPS. USPS responded that the phone is missing and I need to contact TMobile since I usedtheTMobile printed shipping label. USPS has a serious missing mail and mail theft problem.Forcingcustomers to use USPS for trade-ins especially during holidays seems like a scam to funnel as many as phonesto theft as possible and tie the customers hands in filing any claims. I have the same issue. I even went in store for them to print out the return label. My tracking number hasn't been updated since December 2nd and it just says "in transit". Have you called and asked if your credit will still be honored?14Visto0likes0ComentariosRe: Trade in Issues
tmo_mike_c wrote: Hey there@Arual_RY! Have you checked your shipping status on the post office website recently? I'm also curious if you've had the post office use the tracking number you were given to track it down? Seems quite odd you can't see the tracking. I check the tracking number online and it just says "in transit" but hasn't been updated since December 2nd.34Visto0likes0ComentariosRe: Trade in Issues
magenta5084390 wrote: So I'minterested to see what happens.my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot ofthe address from my return label. I called today and they didn't really give me any information. They just told me that the warehouses are backed up and that my phone should be delivered by the 20th. I asked her what would happen if it's not, but she did not really give me a concrete answer. Just told me they would notify me if there's an issue with my credit if they do not receive the device. But it's the 10th today and my tracking number hasn't been updated since the 2nd.31Visto0likes0ComentariosTrade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off.I got the return label directly from a T-mobile store since I couldn't print it at home. I kept the customer copy as well. It's being shipped to Assurant in Texas but my tracking number hasn't been updated since December 2nd. It was supposed to arrive Nov. 30th but got pushed back due to holidays I'm assuming. It needs to be returned by December 20th so now I'm getting paranoid. I'm calling them tomorrow and asking if it would still be honored even if the package got lost. It's not my fault since I did everything correctly. Also all the links on the T-mobile website and app are useless! They just take me to the log in and that's it. So frustrating! I wouldn't have switched over if I knew they're this unorganized. anyone have any similar experiences? I can't open a claim with the USPS since I don't know the exact address it's getting shipped to. My fault for not taking a picture of the label. I just know it's the Assurant in Lewisville, TX 75057.Solved8.7KViews2likes16ComentariosRe: Trade in device dropped in usps but wont show status update
I'm having the same issues. I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off.I got the return label directly from a T-mobile store since I couldn't print it at home. I kept the customer copy as well. It's being shipped to Assurant in Texas but my tracking number hasn't been updated since December 2nd. It was supposed to arrive Nov. 30th but got pushed back due to holidays I'm assuming. It needs to be returned by December 20th so now I'm getting paranoid. I'm calling them tomorrow and asking if it would still be honored even if the package got lost. It's not my fault since I did everything correctly. Where is yours getting shipped to? Also all the links on the T-mobile website and app are useless! They just take me to the log in and that's it. So frustrating! I wouldn't have switched over if I knew they're this unorganized.30Visto0likes0Comentarios