Trade in Issues

Hey there @Arual_RY !

Have you checked your shipping status on the post office website recently? I'm also curious if you've had the post office use the tracking number you were given to track it down? Seems quite odd you can't see the tracking.

So I spoke through the chat with a representative and this is what they told me. I'm going to call and ask if I still receive the promo since it seems like everyone is having this issue and I did everything on my part.

magenta5084390 wrote:

So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.

I called today and they didn't really give me any information. They just told me that the warehouses are backed up and that my phone should be delivered by the 20th. I asked her what would happen if it's not, but she did not really give me a concrete answer. Just told me they would notify me if there's an issue with my credit if they do not receive the device. But it's the 10th today and my tracking number hasn't been updated since the 2nd. 

tmo_mike_c wrote:

Hey there @Arual_RY !

Have you checked your shipping status on the post office website recently? I'm also curious if you've had the post office use the tracking number you were given to track it down? Seems quite odd you can't see the tracking.

I check the tracking number online and it just says “in transit” but hasn’t been updated since December 2nd. 

I have the exact same issue.

Same issue here. In Transit since 12/13.

CHAT with Tforce and they have exact same response. Looks like they copy paste these responses 😠

Hi All! I just wanted to share my trade-in experience since it seems as though I might be able to ease some concerns.

I remotely made the switch over to T-Mobile back in November, 2020. Signed all contracts via e-mail and waited (impatiently;) for our new iPhones to arrive. They arrived in about 6 weeks (back-ordered pro max) and we ported over our numbers with no issues at all.

I was unable to locate my return shipping labels via the link provided however, one quick call and an expert e-mailed them right over. We packaged and shipped out our trade-ins on 1/14/2021, they arrived at the Assurant warehouse in TX on 1/20/2021 and we actually scanned and accepted on 2/1/2021 and 2/5/2021. It seems as though the whole trade-in process is currently taking approximately 3 weeks. Not bad considering all the holiday promos, and limited resources due to the pandemic. Kudos to all the people working so hard. 

To date, we have received an initial “market value” credit to our account/bill and are awaiting our P27 promotion to be applied for the recurring monthly credits to appear. 

All in all, I am extremely happy with the level of care and consideration I have received thus far. 

I had a similar problem. One lesson I learned is that you need to keep follow up. I was blamed for not following up :) It is customer's responsibility to keep calling and  not t-mobile's responsibility to follow up with you for inquiries you make :) .  You keep follow up hoping one day it gets resolved.

Take a screen shot of the tracking status. As you will lose the tracking status after some time and then you could be questioned "where did you send? and why did you send?"

QueenOHearts wrote:

Hi All! I just wanted to share my trade-in experience since it seems as though I might be able to ease some concerns.

I remotely made the switch over to T-Mobile back in November, 2020. Signed all contracts via e-mail and waited (impatiently;) for our new iPhones to arrive. They arrived in about 6 weeks (back-ordered pro max) and we ported over our numbers with no issues at all.

I was unable to locate my return shipping labels via the link provided however, one quick call and an expert e-mailed them right over. We packaged and shipped out our trade-ins on 1/14/2021, they arrived at the Assurant warehouse in TX on 1/20/2021 and we actually scanned and accepted on 2/1/2021 and 2/5/2021. It seems as though the whole trade-in process is currently taking approximately 3 weeks. Not bad considering all the holiday promos, and limited resources due to the pandemic. Kudos to all the people working so hard. 

To date, we have received an initial “market value” credit to our account/bill and are awaiting our P27 promotion to be applied for the recurring monthly credits to appear. 

All in all, I am extremely happy with the level of care and consideration I have received thus far. 

 

This has to be posted by someone that works for T-Mobil, giveaway it the language “expert”, fake reviews like this are always obvious!