unable to add credit/debit card or set up auto pay
Soy un cliente prepagado. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do soon line I could notadd cred/debit card nor activate auto pay. Got this message "We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction" Went to two retail stores, neither had seen this before andcouldn't fix the problem while I was in store.I had to pay with cash to continue service. An engineering service ticket was submitted and I was to receive a call back the next day, two days latter no call back. Sprint sucked and apparently nowT-Mobile sucks after they merged.After more than a decade of trouble free service this failure may end my use of T-Mobile. Has anyone else had to deal with this failure and if so hasit been resolved for you…?