employee compliment
I want to compliment ShawnMalen at TMO'sSanta Rosa Mall store for the help he provided me over the last couple of days. I wanted to upgrade my iPhone, modify our plan,and add an Apple watch to my account. These transactions took a long, long whileto complete, including setting up the new equipment with iOS 16.4.1. Shawn took all the steps needed to sendme out the door with a big smile and the new equipment and revised plan fully functional. I have been a TMO customer for many years, benefiting from yourusual excellent level of customerservice. Shawn's help lived up to that reputation, making my transaction a smooth professional experience, quite unlike misadventures with wireless or cable telephone customer service Ihave heard about from friendsand coworkers!