People Outside of T-Mobile Not Receiving My Texts
Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren't receiving my text messages. To me, they look like they're sent, however, both Verizon and AT&T customers aren't receiving anything on their end. I spoke to T-Mobile via Facebook and I've done the following: Cleared cache on phone Cleared cache and data on messages app Made sure all apps (Google Play and Galaxy Store) were up-to-date Made sure phone was up-to-date Reset network settings Reset all settings Deleted all messages in my phone (and emptied the trash) Turned on and off airplane mode Turned on and off most connections/network type settings Restarted my phone way too many times They told me I can come in-person today and get a new SIM card. I'm hoping that fixes it, however, I'm wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I've been with T-Mobile for years.
Are You Kidding?
I've had Tmobile internet for nearly two years and made the switch and addedphone lines a couple weeks ago. My question is: Am I the only one who feels like it was HUGE mistake leaving Verizon to come to Tmobile?I've lost so many troubling amounts oftime and money in the last two months because of Tmobile that it makes my head spin. After wasting more than a day while they tried to figure out how to port my home and business phone numbers over. Now, even though I've been complaining to tech support and a handful of Tmobile team members and supervisors that my modem is broken, they've continued to blown me off (never a decision to replace the modem) as a result I just lost $1000 (add it to the list) while trading on the market only to have the modem freeze up (literally for the hundredth time) rightwhile my stock was tanking. So Ithought I'd see who else is getting the cold shoulder from Tmobile besides me. This financial loss was completely avoidable had one of the 5 people I complained about my modem to had cared enough to do anything about it. Add that to the losses due to my businesses bottom line by not having a phone system that fully worked for a couple of days AND having to close my doors to drive to multiple Tmobile stores to try to get a working phone number,it adds up to one big pile of.. regret. What have I done? Anyone have the phone number for Verizon? Yep Crickets... They could even tell me hiw to do a return so Im not holdong my bresth for getting the modem back to them. Then again its pretty.much a boat anchor now. Just to be clear for when they want to say I don't have a good enoughsignal for my modem, it worked great for more than a yearuntil it didn't. And now I'm paying the price once again for what seems to be a lack of responsibility totheir customers. A novel concdpt I admit. I need a new modem by tomorrowor anexit strategy to end this madness because this isn't world class customer support as expected by any stretch. To be fair some of the folks I spoke with did seem to want to help but they just didn't know how. Somehow keeping me on the phone for 5 hours was supposed to do something to fix the issues? It took a smart young man at the Covington Tmobile store (that I drove to) to do what a team of others could not. Provide a functioning phone line. I wonder what he knows about modems? Guess I'll be shutting down the shop again to try to fix this thing on my own.
Moved to Verizon with my LGV60 phone, probably worst decision ever.
I switched a couple of days ago to T-Mobile fromVerizon and brought my device. Phone Model: LG V60 ThinQ 5GUW (LM-V600VM) I was assured by the sales person and the website device compatibility check I should get 4G and 5G (but maybe not UC which is understandable). SUPRISE!I am now stuck on3G and "E". After calling support I was pretty much suggested I should have researched "possible" band incompatibility issues and not to expect full compatibility. Weird thing is when I restart my phone, toggle off/on airplane mode I get 5G for about 45 seconds and 5G speeds. I absolutely love this phone and any current phone model you have I fee is a downgrade and definitely not worth the monthly financing and down payment required, in my opinion based on research. Troubleshooting steps already taken and possible critical details: Manually configured APN settings. Rebooted phone. Tried all modes of service/network types. It is currentlyon Global, but I seem to only have a constant 5G connection when network type is CDMA/LTE - however I cannot make any calls in this mode. Swapped SIM cards for a new one. Reset Network Settings on the device. Have confirmed this phone with Verizon can go up to 999mbps under the 5GUW service. Instead of going in circleswith troubleshooting, there has to be someone in this big giant company that can simply tell me this phone is not compatiblefor XYZ reason, and would be nice if you red flag it for anyone else who can get caught up in my situation.
Messaging failure to non TMobile carrier users.
Hello. My sister, on Verizon, has been having issue's for the past month with her messaging app through her phone as it relates to T-Mobile users. She recently switched to Verizon and set her family up with 4 new iPhone's. Specifically, the problem is twofold: 1. 1-on-1 text messages: Whenever I (TMobile user) of other TMobile users send her a text message fromour phone, she may or may not get the 1st reply, but will never see any response after that. We see her replies throughout. 2. Group MMS messages: Whenever me or another TMobile user is on a group MMS chat that includes my sister, the TMobile users can see and reply tothe group chat normally, as can opthers on the chat. My sisters' phone's she has on Verizon does not see anything from either of the TMobile users in the group chat.. She has worked for literally hours with Verizon engineers trying to fix this to no avail. Verizon would like TMobile to check my connection to the network and see if they are seeing any issue with my ability to properly send either individual or group text messages. I did not originally think this to be an issue on my end but several other times over the past few months I have sent individuals text messages that were never received to other people outside of my family. There also seems to be a delay in response from when I send the text message to when my phone shows it as sent; this delay could be up to 30 seconds or so, where normally it would be almost immediate.