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Shadygreen_Farm

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Joined 2 years ago

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Re: Device Disconnections
Same here. The new "upgraded"gateway worked great for two days ( that is after spending a couple of hours on the phone with support over the period of two days to get it to work). Just like with the old one though, it works for a couple of days them went essentially belly up and again has become a constant battle. My unproven theory is that try to do too much with too little (cost savings) which causes congested hubs at peak hours. I'm wondering if at first they prioritize the new gateway connections, after that it seems to be a crapshoot. At least out here in the country. Anyhow, hope you get some help. Personally I'm not too eager to donate more hours of time to have TMobile do their job right. Nothing against their support, it's just the way they have it set up. One big disappointment!
4 months ago Place Gateways & Devices
132Views
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0Comments
Re: Is the home internet app down?
esf wrote: Is the home internet app down? Just keeps spinning when logging in. Call T-Mobile, they stated that they are seeing this as well, but do not have any resolution. Created a case, told it could be up to 3 days for response…... Open T-Mobile internet app see spinning loading icon Tried multiple apple devices, same result Uninstalled T-Mobile Internet app, then re-installed. Same issue More like 3 years nit 3 days. I promise. Believe me I know the hard way. $$$$
11 months ago Place Solución de problemas
69Views
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Re: Anyone's Home Internet App not loading?
Too many customers and their too cheap to build or lease adequate bandwidth or tower space. It's that pesky bottom line calling the shots instead of common sense and customer service.
11 months ago Place Solución de problemas
159Views
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Re: poor connection
In the best if times I can't go more than a month without my Tmibile tower modem going T**s Up. It negatively impact's my work and trading big time! Their main excuse isI they've been working on my local cell tower (for about two years now). There is no way that is the truth (in my opinion). As someone who has managed crews who repaired cell towers, if it took them more than 2 WEEKS (much less two years) to complete a cell tower repair they'd be fired. Two years? Come on there aren't that many Turnip trucks for us all to fall off of to beleive that. Legal avenue time folks. Anyone of you know a good class action attorney out there? My attorney's don't do class action. Let's go big on this one. Maybe they'll start to give their customers ao.w respect. I'd settle.for 6 months of a clear network connection that doesn't freeze every time I sell a time sensitive stock.
11 months ago Place Coverage & Signal
66Views
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0Comments
Re: connection problem
Every day now. Every day my service goes. Ive spent HOURS on the phone with support to fix the issue only to have it start happening over and over. As an active market trader they have cost me thousands by blocking my access to the markets while I have open trades. I'm also told Every single time that " the problem is 100% fixed" . No, not it's not fixed. My recommendation to Tmobile ( a local company whom I've worked with in the past) is to stop spending all that time and money relaunching their apps every couple of years and focus on not screwing over so many of their customers all the time. I mean if it takes a year to upgrade one single cell tower then they need to look at better subcontractors to install the new gear. What I suspect is really happening is, in an attempt at improving their bittom line, they are cramming too many customers onto too little cell tower bandwidth. Leaving their customers and the customer facing employees out to dry. I'll bet you if you total up all the money I've lost trading with TMobiles unbelievably unstable connections it's pushing 10K by now. All because I can't execute a simple sell order. We'll as long as their quarterly numbers are up it's all for a good cause right? Who knows a good attorney? Seriously, if you do, just respond to this post and I'll reach back out to you.
12 months ago Place Coverage & Signal
39Views
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0Comments
Are You Kidding?
I've had Tmobile internet for nearly two years and made the switch and added phone lines a couple weeks ago. My question is: Am I the only one who feels like it was HUGE mistake leaving Verizon to come to Tmobile? I've lost so many troubling amounts of time and money in the last two months because of Tmobile that it makes my head spin. After wasting more than a day while they tried to figure out how to port my home and business phone numbers over. Now, even though I've been complaining to tech support and a handful of Tmobile team members and supervisors that my modem is broken, they've continued to blown me off (never a decision to replace the modem) as a result I just lost $1000 (add it to the list) while trading on the market only to have the modem freeze up (literally for the hundredth time) right while my stock was tanking. So I thought I'd see who else is getting the cold shoulder from Tmobile besides me. This financial loss was completely avoidable had one of the 5 people I complained about my modem to had cared enough to do anything about it. Add that to the losses due to my businesses bottom line by not having a phone system that fully worked for a couple of days AND having to close my doors to drive to multiple Tmobile stores to try to get a working phone number, it adds up to one big pile of.. regret. What have I done? Anyone have the phone number for Verizon? Yep Crickets... They could even tell me hiw to do a return so Im not holdong my bresth for getting the modem back to them. Then again its pretty.much a boat anchor now. Just to be clear for when they want to say I don't have a good enough signal for my modem, it worked great for more than a year until it didn't. And now I'm paying the price once again for what seems to be a lack of responsibility to their customers. A novel concdpt I admit. I need a new modem by tomorrow or an exit strategy to end this madness because this isn't world class customer support as expected by any stretch. To be fair some of the folks I spoke with did seem to want to help but they just didn't know how. Somehow keeping me on the phone for 5 hours was supposed to do something to fix the issues? It took a smart young man at the Covington Tmobile store (that I drove to) to do what a team of others could not. Provide a functioning phone line. I wonder what he knows about modems? Guess I'll be shutting down the shop again to try to fix this thing on my own.
2 years ago Place Coverage & Signal
Servicio al Cliente
internet residencial
módem
t-mobile
tech support
137Views
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0Comments

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The new \"upgraded\"gateway worked great for two days ( that is after spending a couple of hours on the phone with support over the period of two days to get it to work). Just like with the old one though, it works for a couple of days them went essentially belly up and again has become a constant battle. My unproven theory is that try to do too much with too little (cost savings) which causes congested hubs at peak hours. I'm wondering if at first they prioritize the new gateway connections, after that it seems to be a crapshoot. At least out here in the country. Anyhow, hope you get some help. Personally I'm not too eager to donate more hours of time to have TMobile do their job right. Nothing against their support, it's just the way they have it set up. One big disappointment! 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Call T-Mobile, they stated that they are seeing this as well, but do not have any resolution. Created a case, told it could be up to 3 days for response…... \t Open T-Mobile internet app see spinning loading icon \t\t Tried multiple apple devices, same result \t\t Uninstalled T-Mobile Internet app, then re-installed. Same issue \t More like 3 years nit 3 days. I promise. Believe me I know the hard way. $$$$ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"495","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:122098":{"__typename":"Conversation","id":"conversation:122098","topic":{"__typename":"ForumTopicMessage","uid":122098},"lastPostingActivityTime":"2024-07-25T18:52:42.000-07:00","solved":false},"ForumReplyMessage:message:122133":{"__typename":"ForumReplyMessage","subject":"Re: Anyone's Home Internet App not loading?","conversation":{"__ref":"Conversation:conversation:122098"},"id":"message:122133","revisionNum":1,"uid":122133,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:19738"},"metrics":{"__typename":"MessageMetrics","views":159},"postTime":"2024-05-30T17:32:00.000-07:00","lastPublishTime":"2024-05-30T17:32:00.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Too many customers and their too cheap to build or lease adequate bandwidth or tower space. It's that pesky bottom line calling the shots instead of common sense and customer service. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"197","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:97620":{"__typename":"Conversation","id":"conversation:97620","topic":{"__typename":"ForumTopicMessage","uid":97620},"lastPostingActivityTime":"2024-06-04T15:25:11.000-07:00","solved":true},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"ForumReplyMessage:message:97626":{"__typename":"ForumReplyMessage","subject":"Re: poor connection","conversation":{"__ref":"Conversation:conversation:97620"},"id":"message:97626","revisionNum":1,"uid":97626,"depth":1,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:19738"},"metrics":{"__typename":"MessageMetrics","views":66},"postTime":"2024-05-30T17:28:43.000-07:00","lastPublishTime":"2024-05-30T17:28:43.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the best if times I can't go more than a month without my Tmibile tower modem going T**s Up. It negatively impact's my work and trading big time! Their main excuse isI they've been working on my local cell tower (for about two years now). There is no way that is the truth (in my opinion). As someone who has managed crews who repaired cell towers, if it took them more than 2 WEEKS (much less two years) to complete a cell tower repair they'd be fired. Two years? Come on there aren't that many Turnip trucks for us all to fall off of to beleive that. Legal avenue time folks. Anyone of you know a good class action attorney out there? My attorney's don't do class action. Let's go big on this one. Maybe they'll start to give their customers ao.w respect. I'd settle.for 6 months of a clear network connection that doesn't freeze every time I sell a time sensitive stock. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"926","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:93100":{"__typename":"Conversation","id":"conversation:93100","topic":{"__typename":"ForumTopicMessage","uid":93100},"lastPostingActivityTime":"2024-05-01T05:33:42.000-07:00","solved":false},"ForumReplyMessage:message:93102":{"__typename":"ForumReplyMessage","subject":"Re: connection problem","conversation":{"__ref":"Conversation:conversation:93100"},"id":"message:93102","revisionNum":1,"uid":93102,"depth":1,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:19738"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2024-05-01T05:33:42.000-07:00","lastPublishTime":"2024-05-01T05:33:42.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Every day now. Every day my service goes. Ive spent HOURS on the phone with support to fix the issue only to have it start happening over and over. As an active market trader they have cost me thousands by blocking my access to the markets while I have open trades. I'm also told Every single time that \" the problem is 100% fixed\" . No, not it's not fixed. My recommendation to Tmobile ( a local company whom I've worked with in the past) is to stop spending all that time and money relaunching their apps every couple of years and focus on not screwing over so many of their customers all the time. I mean if it takes a year to upgrade one single cell tower then they need to look at better subcontractors to install the new gear. What I suspect is really happening is, in an attempt at improving their bittom line, they are cramming too many customers onto too little cell tower bandwidth. Leaving their customers and the customer facing employees out to dry. I'll bet you if you total up all the money I've lost trading with TMobiles unbelievably unstable connections it's pushing 10K by now. All because I can't execute a simple sell order. We'll as long as their quarterly numbers are up it's all for a good cause right? Who knows a good attorney? Seriously, if you do, just respond to this post and I'll reach back out to you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1358","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:86511":{"__typename":"Conversation","id":"conversation:86511","topic":{"__typename":"ForumTopicMessage","uid":86511},"lastPostingActivityTime":"2024-03-08T05:00:02.000-08:00","solved":false},"ForumTopicMessage:message:86511":{"__typename":"ForumTopicMessage","subject":"Are You Kidding?","conversation":{"__ref":"Conversation:conversation:86511"},"id":"message:86511","revisionNum":1,"uid":86511,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:19738"},"metrics":{"__typename":"MessageMetrics","views":137},"postTime":"2024-03-08T05:00:02.000-08:00","lastPublishTime":"2024-03-08T05:00:02.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've had Tmobile internet for nearly two years and made the switch and added phone lines a couple weeks ago. My question is: Am I the only one who feels like it was HUGE mistake leaving Verizon to come to Tmobile? I've lost so many troubling amounts of time and money in the last two months because of Tmobile that it makes my head spin. After wasting more than a day while they tried to figure out how to port my home and business phone numbers over. Now, even though I've been complaining to tech support and a handful of Tmobile team members and supervisors that my modem is broken, they've continued to blown me off (never a decision to replace the modem) as a result I just lost $1000 (add it to the list) while trading on the market only to have the modem freeze up (literally for the hundredth time) right while my stock was tanking. So I thought I'd see who else is getting the cold shoulder from Tmobile besides me. This financial loss was completely avoidable had one of the 5 people I complained about my modem to had cared enough to do anything about it. Add that to the losses due to my businesses bottom line by not having a phone system that fully worked for a couple of days AND having to close my doors to drive to multiple Tmobile stores to try to get a working phone number, it adds up to one big pile of.. regret. What have I done? Anyone have the phone number for Verizon? Yep Crickets... They could even tell me hiw to do a return so Im not holdong my bresth for getting the modem back to them. Then again its pretty.much a boat anchor now. Just to be clear for when they want to say I don't have a good enough signal for my modem, it worked great for more than a year until it didn't. And now I'm paying the price once again for what seems to be a lack of responsibility to their customers. A novel concdpt I admit. I need a new modem by tomorrow or an exit strategy to end this madness because this isn't world class customer support as expected by any stretch. To be fair some of the folks I spoke with did seem to want to help but they just didn't know how. Somehow keeping me on the phone for 5 hours was supposed to do something to fix the issues? It took a smart young man at the Covington Tmobile store (that I drove to) to do what a team of others could not. Provide a functioning phone line. I wonder what he knows about modems? Guess I'll be shutting down the shop again to try to fix this thing on my own. 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