Unable to logon using t-mobile.com as it goes in a loop
Whenever I am trying to logon using t-mobile.com, after entering user credentials and the security code, it goes to the dashboard page and in seconds redirects me back to login page. I have tried this on multiple browsers and in-Cognito mode as well but no success yet.
Hello, does chat support reset if there is a disconnect or if I try to navigate to another page?
Hello, I was trying to use chat support earlier, but I found that it seemed to reset if I was trying to navigate to other links within the site, or something like a disconnect (though I was not disconnected from the internet) occurred. There also seemed to be a possible bug that while i was in the same window, that an existing chat agent window was active, but the bot window opened, then the active agent disappeared (possibly without opening a link). I would like to understand what might cause this. feedback is appreciated. thank you.
Terrible website and app.
The website and app are awful and only getting worse. I'm at the verge of changing companies. While there are a lot of perks to having T-mobile (free Wi-Fi on select flights), the cost is no longer worth the terrible service, especially for prepaid customers. You can't do anything on your own on the website -- not even access a PDF of a bill statement -- and the app is always broken;if only it'd run as well as the T-mobile Tuesday app. You'd think such a large company would have better web developers. My plan, as a prepaid customer, is way too expensive for such terrible service. And please don't remove complaints as they're very useful for those considering switching. Fix your tech!
