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10past10
Network Novice
Joined 3 years ago
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Good Service Gone Bad
I was very happy with my T-Mobile home Internet service when I first signed up for it last year. However during the summer I experienced drop outs and slow speeds. It's taking me nearly 5 months of troubleshooting with T-Mobile, but the best they can do is tell me is that there is congestion and they need to expand the towers. The service right now is unusable if you need a reliable network in my area.Constant dropouts, lost Zoom meetings, I have no idea when it will work. I will likely be leaving this network, I wanted it to work, but T-mobile oversubscribed and now it simply is garbage service. Took me hours of calls tocustomer supportand 3 routers forthem finally admit they don't have the capacity to handle a reliable connection. Wish they had been honest and upfront instead of putting me through all the time and effort.256Visto0likes4Comentarios