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Re: will a unlocked sonim xp3 phone work for t-mobile after january 1 2022
To add to the confusion (as one of the owners of a Sprint-obtained Sonim XP3 flip phone): -----------------the saga continues -------------------------- Today I got an email from t-mobile saying after July 1 when 3G shuts down it would not work, and to click on a link in the email to get a free OnePlus NORD N200 5G phone. On logging onto my account with/through that link I found myself in my account but with no access to any upgrade. I called t-mobile customer service and first complained that I believed the notice that my phone would stop working after 3G shutdown was incorrect…that in fact it is 4G LTE compatible. After quite some time she confirmed that. Then I said, basically, well, if I can get a free upgrade to a 5G phone, let's go ahead and do that. But I want a flip phone. Response was "if you want a flip phone upgrade/trade-in you'll have to pay for it. So I scratched that, and said "Send me the free 5G phone." Well, turns out even that is a shell game.. they switched that from the NORD to a Revvl 5G. I said, OK send that. Then it was "there will be $35 charge." Huh? When is free $35…. but I said OK, proceed, and was prepared to let them put a $35 charge or give them a credit card. Well, at this point I've been on hold with the rep for about 30 minutes with her saying things like "please hold while I work on this." She has twice sent me temporary PINs. Seems like a complete FUBAR with their "free upgrades" …at least in my experience with this one t-mobile account…and even worse with my two legacy Sprint accounts. Finally I just told her to forget it…She said take my old phone into a t-mobile store and do a trade in there. We'll see. Don't hold your breath.3Visto1like0ComentariosRe: will a unlocked sonim xp3 phone work for t-mobile after january 1 2022
Sprint/t-mobile offered to send free 5G capable phones to any subscriber whose phone was believed by them to be incapable of working on the t-mobile network after the end of May 2022.. when the 3G transmitters were turned off…or had Sprint phones only CDMA capable. They did in fact send me one free (an Alcatel GoFlip)to replace one of my two phones that they essentially killed. I'm having a nightmare trying to get them to send the second replacement phone to me.One of the several catches I run into is to get a rep to work with me they have to send a verification text to my phone.. Of course that'sthe phone that they've disabled. At this point over 4 hours on phone calls. still no phone.2Visto1like0ComentariosRe: will a unlocked sonim xp3 phone work for t-mobile after january 1 2022
Glad you got that clarified. Sadly, periods it is not that unusual to get inconsistent or in accurate information from cellular carriers customer service it can be very frustrating. (IIRR I think I had mentioned I believed your XP3phone would continue to work. I have the same model.) Re "the promotion for the free replacement is only available to people paying for a much more expensive plan that I have": Humm. That's odd that you say that. I have two other sprint phones that are in ancient plans cheaper than any plan you've ever heard of. In fact so low cost that if I told you you might think I'm BSing. Thepoint I'm making is that Sorint/t-mobile ISsupplying me free phones for those two, as those accountsare using phones that will not work after the end of May2Visto2likes0ComentariosRe: will a unlocked sonim xp3 phone work for t-mobile after january 1 2022
Here's what I mean by dig deeper: # Call 611 and see if you get DIFFERENT reps. Different reps sometimes have different knowledge. # Ask to speak to a supervisor. # Call or walk into one or more t-mobile stores. # Go to the website and ask the same questions to a Chat rep. I don't know what the "Best" tactic is. I'll add I suggest you SPECIFICALLY tell them other t-mobile subscribers in your situation have been offered two different models or flip phones: Alcatel Go Flip AND a compatible newer Sonim XP3 and you want them to send you one. Al3Visto2likes0ComentariosRe: will a unlocked sonim xp3 phone work for t-mobile after january 1 2022
If you persist/dig-deeper I believe you will find that you can get a free compatible flip phone from them: I'm virtually certain they'd give you analcatel go flip 4. It's not the greatest flip phone out there but works. They also (and I know you'll find this odd) a Sonim XP3. And they offered me a $200 credit to buy from them any phone they sell. (The problem with that is as far as I could tell sell only two true flip phones…one being thealcatel go flip 4. But I'd say don't wait…get a free garrenteed compatible phone from them BEFORE yours might become useless. For one thing they may take weeks to get the new phone to you. It'll cost you nothing…and if you decide not to use it you canstick it in a drawer or sell it. They can't force you to activate it.3Visto2likes0ComentariosRe: will a unlocked sonim xp3 phone work for t-mobile after january 1 2022
IMO You should consider it a real possibility both that it will continue to work in definitely and that it will stop later in the year. I believe your model will continue to be supported. But I strongly suggest that you have a Plan B in place for if andwhen it stops working. Points worth mentioning maybe: …Sprint/t- mobile When I checked about a month ago was offering to send me a free Somin XP3 to replace my even older flip phones which they said wheregoing to stop working at the beginning of this year. So it's oddthat they're telling you your XP3 will stop. This is not the first time that I have gotten clearly inconsistent messages regarding this from T-Mobile and Sprint. …Have you looked into one free phone they're willing to give you to replace your roof which they say will stop working? Why not go ahead and order a free replacement phone from them? Charge its battery, and stick it in a drawer. If the presentphone you have keeps working leave it in the drawer. If your present phone stops working Take the new free phone out of the drawer and activate it …As oftoday I have two Sorintflip phones (One really ancient Kyocera, one Dura XT) no I was told would go dead atthe beginning of this year. Both of them are working fine at this moment. I have a Sonim XP3 on a separate t-Mobil account, It is also working. ….I notewith surprise that myolder Sprint phones …assumably communicating with the old sprint towers…I actually have areas of reception on trails in a hike with the phone with the T-Mobile account, even though it is a newerphone, hasno reception.🙄 does that make sense? Al2Visto2likes0ComentariosRe: confusion
I doubt I can be of much help (I'm an ancient Sprint customer having mixed experiences …some good, some not so good…with t-mobile.) I guess the only thing I can suggest based on some experience is try different reps ...sometimes some are more helpful than others. ANd before weitching to another service do some research about complaints over THERE…like on the we and BBB. Might be as bad or worse. For example, before getting involved with, say, Verizon's SALES find their tech support number and call it. If, as currently on t-mobile, you have to hold, say, 15 minutes before a live person comes on, that's not a great sign.1Ver0likes0ComentariosAny reports from old Sprint customers forced to replace their phones?
I'm one of the many Sprint customers with older phones (in my and wife's case made worse because we're pretty diehard flip phone users and t-mobile offers only two replacement flip phones (…one is the very good but very bulky SONIM XP3 and the other the pretty poorly reviewed cheap Actel GO Flip...). The other issue is we each have an ancient Sprint Plan called "Free and Clear" and we've gotten inconsistent information regarding whether we can keep our old plan if/when we activate new phones. So among other general reports from the displaced Sprint folks forced to get new phones,, might be particularly interested to hear from you if you use an Actel GoFlip, if you came from the old Sprint Free and Clear plan. Also, since as a last resort might accept one of t-mobiles offer of giving me one of their cheaper smart phones, how that has worked out for you. Alex A282Visto0likes2ComentariosPutting new SIM into older phone to see if old Sprint service plan is as promised?
I'm one of the Sprint customers who t-mobile/Sprint has been warning us for months our particular older phones will stop working soon. I have my wife'sSONIM XP3 workingon a current valid t-mobile account, T-mobile just sent me a new Actel GoFlip (to replace MY old Sprint flipphone which they say will stop working on the network soon.) The new phone comes with it's own SIM and I could activate it the ordinary way, but as soon as I do my old Sprint phone , which I love, would stop working. immediately, and likely could never be reactivated. (I DO understand I COULD just do an ordinary activation of the new phone on my own account and have 14 days to return it if I don't like it, but as I said that would burn my bridge back to my current working old Sprint phone…which as far as I can tell will likely keep working for at least two more months despite t-mobile's dire warnings.) I have a very unique older plan (FWIW it's called "free and clear") on the old Sprint phone. T-mobile has promised me that when I activate the Actel that will be preserved with all its features. I don't completely trust that because I've had inconsistant answers from t-mobile on that. So BEFORE activating the new phone I'm thinking of doing this: Put the new SIM (which should be associated with my current Sprint.t-mobile phone number? right? Or not?) into my wife's working/activated SONIM and see if the connection/service has my accounts expected/promised service plan features. Think that would work? Or is that new SIM actually a blank slate not associated with any account yet? Any harm in TRYING that swap? Alex418Visto0likes1Comentario