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Contract","conversation":{"__ref":"Conversation:conversation:87160"},"id":"message:87160","revisionNum":1,"uid":87160,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:147564"},"metrics":{"__typename":"MessageMetrics","views":3136},"postTime":"2022-05-27T18:53:28.000-07:00","lastPublishTime":"2022-05-27T18:53:28.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am writing this to bring light to something I haven't seen being discussed and that I haven't received any resopution for. My issue is with Sprints \"Flex Lease\". The options for the Flex lease that I agreed to and as listed in my contracts are: - All options are for after you pay 18mo payments* 1. Pay remaining \"purchase amount\" once 18mo is up which typically is the amount of 6 more payments in one lump sum to \"own\" the device. 2. Pay the purchase amount after the 18mo is up but pay it by making 6 more monthly payments to own device. 3. Trade in the device and get another one (i.e. upgrade.) 4. Trade in device and cancel the line. 5. Do nothing and continue to pay a \"lease charge\" which is basically a full monthly device payment (no credits or promotional prices you might have paid for the 18mo) of which none of this goes towards purchasing/owning the phone. Once my leases were up on two of my lines, I went to select the 6 monthly payments to ownthe device as my contract stipulates. However, I noticed this was no longer an option. Instead, they have a 9 monthly payments option. I was confused so I downloaded my signed contracts (thanks for storing them for me) from my account and of course I was right, it says 6mo is an option yet not available to me. I went in chat and asked them to switch it to 6mo option but of course they tried and said they can only do 9mo option. Now I understand they changed all of the amounts so in the end 9 payments totals the same as what my contract says for 6 payments which totals the purchase amount but that isn't my issue. Now they might get unsuspecting users to stay with them an additional 3mo if they are planning to leave not realizing their contracts were for 6mo. I understand you can pay a little more each month towards the device and still pay it off in 6mo (customer service tried pulling both of these on me after hours and multiple days trying to explain my issue with it) but that is not my point. My issue is that my contracts clearly state my options to choose at the end of my lease but tmo/spr decided they would change that agreement and remove that option by making it 9mo instead of 6. To me, that is a breach of contract. We agreed to the options and signed an agreement and yet those options are no longer available. On the same note, I guarantee if a customer tried to change the agreement for any reason they would tell the customer to \"look at your contract\" or \"you agreed to it in your contract\" yet when I try calling them out for changing our agreement and tell them to \"look at the contract\" they (customer service reps) agree that it is 6mo but still proceed to tell me the options that currently exist and do nothing about it. I have 2 devices I pay upwards of 50+ dollars a month for going on 7mo now to \"rent\" the phones and have raised these concerns multiple times during the past 7mo to no avail. I have asked for them to refund those \"rent\" payments and scratch it off as I own the devices due to their breach of contract but instead of them looking into it or escalating it they try to offer me to trade them in and upgrade? That is pretty much an insult at this point. I have even threatened legal action and yet they still dont care. Lately they either leave the chat (similar to hanging up on someone) or provide me with random numbers guaranteeing they will help me which ends up being just a regular customer service number or to some random department who tells me they have no idea why they gave me the number as they don't even remotely handle those situations who then direct me back to where I started. Has anyone else had this problem? I suggest you all go through any agreements you have and ensure they havent tried to pull a fast one on you and change your agreements without your knowledge or consent. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3905","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:106601":{"__typename":"Conversation","id":"conversation:106601","topic":{"__typename":"ForumTopicMessage","uid":106601},"lastPostingActivityTime":"2024-11-29T12:17:20.613-08:00","solved":false},"Forum:board:device-unlock":{"__typename":"Forum","id":"board:device-unlock","displayId":"device-unlock","nodeType":"board","conversationStyle":"FORUM","title":"Desbloqueo del dispositivo","shortTitle":"Desbloqueo del dispositivo","parent":{"__ref":"Category:category:devices"}},"User:user:68574":{"__typename":"User","uid":68574,"login":"Kells90x","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:68574"},"ForumTopicMessage:message:106601":{"__typename":"ForumTopicMessage","subject":"Locked UICC Help Needed","conversation":{"__ref":"Conversation:conversation:106601"},"id":"message:106601","revisionNum":1,"uid":106601,"depth":0,"board":{"__ref":"Forum:board:device-unlock"},"author":{"__ref":"User:user:68574"},"metrics":{"__typename":"MessageMetrics","views":550},"postTime":"2023-10-31T06:49:46.000-07:00","lastPublishTime":"2023-10-31T06:49:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lock removed but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"641","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:115607":{"__typename":"Conversation","id":"conversation:115607","topic":{"__typename":"ForumTopicMessage","uid":115607},"lastPostingActivityTime":"2024-11-03T07:45:08.000-08:00","solved":false},"Forum:board:bill-charges":{"__typename":"Forum","id":"board:bill-charges","displayId":"bill-charges","nodeType":"board","conversationStyle":"FORUM","title":"Bill & Charges","shortTitle":"Bill & Charges","parent":{"__ref":"Category:category:postpaid"}},"User:user:163073":{"__typename":"User","uid":163073,"login":"Deedeedavis","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:163073"},"ForumTopicMessage:message:115607":{"__typename":"ForumTopicMessage","subject":"sprint debt not reported to my credit score.","conversation":{"__ref":"Conversation:conversation:115607"},"id":"message:115607","revisionNum":1,"uid":115607,"depth":0,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:163073"},"metrics":{"__typename":"MessageMetrics","views":82},"postTime":"2024-11-03T07:45:08.000-08:00","lastPublishTime":"2024-11-03T07:45:08.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Who do I get in contact with about an old debt I payed off with sprint that need to be reported on my credit. It’s no longer popping up and I need it reported to my credit ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"185","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:33651":{"__typename":"Conversation","id":"conversation:33651","topic":{"__typename":"ForumTopicMessage","uid":33651},"lastPostingActivityTime":"2024-09-23T10:48:27.000-07:00","solved":false},"User:user:148441":{"__typename":"User","uid":148441,"login":"suave51780","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:148441"},"ForumTopicMessage:message:33651":{"__typename":"ForumTopicMessage","subject":"Old bils","conversation":{"__ref":"Conversation:conversation:33651"},"id":"message:33651","revisionNum":1,"uid":33651,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:148441"},"metrics":{"__typename":"MessageMetrics","views":756},"postTime":"2023-11-27T11:40:28.000-08:00","lastPublishTime":"2023-11-27T11:40:28.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there a way for me to get a copy of either my bills or payment history from 2017-2019 when I was a Sprint customer? I know those are aged bills, but I wanted to know can this be done. I am in need of at least the payment history for those years while I was with sprint. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"280","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:122135":{"__typename":"Conversation","id":"conversation:122135","topic":{"__typename":"ForumTopicMessage","uid":122135},"lastPostingActivityTime":"2024-09-21T10:12:50.000-07:00","solved":false},"User:user:2644":{"__typename":"User","uid":2644,"login":"tmo_mike_c","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0yNjQ0LTU3NDJpNzk3OTNBN0MwODEyNzZBOQ"},"id":"user:2644"},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMjIxMzUtNDUyNWkwOEU5NjcxM0YwMzcyOUJG?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0xMjIxMzUtNDUyNWkwOEU5NjcxM0YwMzcyOUJG?revision=1","title":"a5d12c04-1fdf-4720-91af-e0fa921a09b4_thumb.png","associationType":"BODY","width":1353,"height":600,"altText":null},"ForumTopicMessage:message:122135":{"__typename":"ForumTopicMessage","subject":"Welcome Sprint Community!","conversation":{"__ref":"Conversation:conversation:122135"},"id":"message:122135","revisionNum":1,"uid":122135,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:2644"},"metrics":{"__typename":"MessageMetrics","views":6743},"postTime":"2020-11-02T09:05:40.000-08:00","lastPublishTime":"2020-11-02T09:05:40.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: \t Billing impacts for migrated Sprint accounts \t \t \t FAQs about unlocking your Sprint device \t \t \t T-Mobile and Sprint merger FAQs \t Helpful Discussions We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others: \t Accounts & Services – Account, Billing, and Service related discussions \t \t \t Devices- Android, Apple, and other device related discussions \t \t \t Just for fun- Off-topic, fun discussions, contests, and giveaways! \t Join in now Ready to join in on the discussions? Start with our most Recently active topics for the latest topics and questions. For those looking to level up, look over our Badges and Missions to get more info on earning points and getting cool badges. Always keep an eye on our Blogs & Updates page for news, contests, and giveaways! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2065","kudosSumWeight":2,"repliesCount":16,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMjIxMzUtNDUyNWkwOEU5NjcxM0YwMzcyOUJG?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:32092":{"__typename":"Conversation","id":"conversation:32092","topic":{"__typename":"ForumTopicMessage","uid":32092},"lastPostingActivityTime":"2024-09-16T17:53:08.000-07:00","solved":false},"User:user:157178":{"__typename":"User","uid":157178,"login":"fleeky","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:157178"},"ForumTopicMessage:message:32092":{"__typename":"ForumTopicMessage","subject":"T-Mobile's Alarming Changes to Legacy Sprint Plans","conversation":{"__ref":"Conversation:conversation:32092"},"id":"message:32092","revisionNum":1,"uid":32092,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:157178"},"metrics":{"__typename":"MessageMetrics","views":1728},"postTime":"2023-09-06T17:50:46.000-07:00","lastPublishTime":"2023-09-06T17:50:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey everyone, I wanted to bring up an issue I've been facing with my legacy Sprint plan and the recent changes to the included services. As of September 1, 2023, I received notice that the TIDAL music service, which was originally part of my legacy Sprint plan, has been discontinued. Unfortunately, this isn't the first time T-Mobile has made changes to services associated with legacy Sprint accounts. Just earlier this year, on April 1, 2023, they also discontinued the \"Amazon Prime on us\" service for some legacy Sprint plans, without providing any suitable alternatives for either Amazon Prime or TIDAL music. I reached out to T-Mobile's customer support about the loss of my TIDAL music service, and their proposed solution is to offer me a one-year free Pandora subscription. However, comparing Pandora to TIDAL music is like comparing apples to oranges, given the significant difference in quality and features. To make matters worse, the proposed solution includes a one-year free subscription followed by a requirement to pay for it afterward. I've spent quite a few hours on the phone with customer service, and it's been frustrating trying to find a better solution. I'm seriously considering seeking legal advice at this point to determine whether the discontinuation of services like TIDAL music and Amazon Prime is grounds for a class action lawsuit or if it raises questions about the merger agreement that was put in place. I'd appreciate any advice or input from those who may have experienced similar issues or have knowledge in this area. Has anyone else faced a similar situation, and if so, how did you resolve it? 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Does anyone know how I can do that? ¡Gracias! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"196","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:83953":{"__typename":"Conversation","id":"conversation:83953","topic":{"__typename":"ForumTopicMessage","uid":83953},"lastPostingActivityTime":"2024-03-18T02:26:40.000-07:00","solved":false},"User:user:29760":{"__typename":"User","uid":29760,"login":"Formerly_Sprint","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:29760"},"ForumTopicMessage:message:83953":{"__typename":"ForumTopicMessage","subject":"Sprint bills","conversation":{"__ref":"Conversation:conversation:83953"},"id":"message:83953","revisionNum":1,"uid":83953,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:29760"},"metrics":{"__typename":"MessageMetrics","views":115},"postTime":"2024-03-17T23:28:04.000-07:00","lastPublishTime":"2024-03-17T23:28:04.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there a way to print old Sprint bills? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"43","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:85103":{"__typename":"Conversation","id":"conversation:85103","topic":{"__typename":"ForumTopicMessage","uid":85103},"lastPostingActivityTime":"2024-02-22T15:40:27.000-08:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:142351":{"__typename":"User","uid":142351,"login":"danomite1980","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:142351"},"ForumTopicMessage:message:85103":{"__typename":"ForumTopicMessage","subject":"Cellular data not working in Chicago area.","conversation":{"__ref":"Conversation:conversation:85103"},"id":"message:85103","revisionNum":1,"uid":85103,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:142351"},"metrics":{"__typename":"MessageMetrics","views":240},"postTime":"2024-02-14T23:26:28.000-08:00","lastPublishTime":"2024-02-14T23:26:28.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My cellular data (iPhone14 pro) has been going in and out and if it's even working it's extremely slow. A speed test hit a high of 20mps. My phone will show full 5Guc but not load and and disconnect from the internet. It will switch between 5Guc, 5G, LTE, E, and SOS mode. Using WiFi there are zero issues. I also was on a Sprint plan and upgraded to a tmobile plan for “premium data”. It’s been this way over a month now in the Chicago area. Anyone else having these issues? 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It was brand new and it had a Virgin Mobile box. (So sprint basically) I want to Unlock it but it fails as servers are down and I want to add it to my collection, and try to use it. I have cricket. Do I have to get a T-Mobile sim. Would that work? 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