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akhazari01
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Joined 7 years ago
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Re: T-mobile promotion credits not being applied to my account
I am facing same issue - Been a Customer with Tmobile for 3 years now. In June 12th 2020, T-mobile came up with a promotion for existing Customer - T298 within which i participated and turned in an Iphone 6 as part of the promotion and took Iphone 11 from your T-mobile Store loaded on Rt. 1 in North Brunswick, NJ. Since then i have contacted Customer Service multiple times to check on the status of the promotion being applied to my number. On 15 or 16th July the Customer Service person mentioned that the promotion will be applied manually to my account. Still in the latest billing cycle i still do not see that promotion being applied Today again i spoke to a Customer Service and had to explain the whole promotion again. I have an e-mail from one of T-mobile customer Service person that i do qualify for the promotion and i have already turned in the Iphone 6 as per the requirements.I am wondering why is there a delay in applying the promotion. I am looking for some explanation and resolution onthis issue atyour earliest convenience2Visto0likes0Comentarios