Forum Discussion
No se aplican los créditos promocionales de T-mobile a mi cuenta
I purchased the S9 in March under the promotion TM98. Sent in my s7 as trade in which was acknowledged as being received Two weeks later my new phone developed a blue line on the screen and ha...
I definitely don't want you to continue to have to wait @johnnydec1 Instead, you should reach out to our T-Force team using the link I posted above. You can even link them to this thread so you don't have to explain everything all over again. Please give them chance to help with this.
@hotbeth68 sounds like you're going through the same thing. You too should give our T-Force team a shot at assisting you with this.
I am facing same issue - Been a Customer with Tmobile for 3 years now.
In June 12th 2020, T-mobile came up with a promotion for existing Customer - T298 within which i participated and turned in an Iphone 6 as part of the promotion and took Iphone 11 from your T-mobile Store loaded on Rt. 1 in North Brunswick, NJ.
Since then i have contacted Customer Service multiple times to check on the status of the promotion being applied to my number. On 15 or 16th July the Customer Service person mentioned that the promotion will be applied manually to my account.
Still in the latest billing cycle i still do not see that promotion being applied
Today again i spoke to a Customer Service and had to explain the whole promotion again. I have an e-mail from one of T-mobile customer Service person that i do qualify for the promotion and i have already turned in the Iphone 6 as per the requirements. I am wondering why is there a delay in applying the promotion.
I am looking for some explanation and resolution on this issue at your earliest convenience
