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Almann
Network Novice
Joined 3 years ago
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Re: Frequent Disconnection on 5G Home Internet
So update. It did not work. My spouse and I have gone so far as to remove the 5g network and it has not changed a thing. We reduced the number of electronics on the router, nothing changed. So we're going back to fios. Seriously T-Mobile, I get that contracts are signed and you're supposed to use a product for a certain amount of time. However, you think that there would be a clause that states that if the product is causing so many issues, that y'all can void out the contract and not have this machine as your advertising piece. Idunno, y'all don't pay me at all to give advice or work for you. But like tvision, y'all dropped the ball hard on this one.3Visto0likes0ComentariosRe: Frequent Disconnection on 5G Home Internet
Hey everyone. I think I have found the solution for you. So, like y'all, I've been having issues with the internet for almost 3 weeks now (my gateway isthe arcadyan kvd 21). When I called T-mobile they just sent a replacement gateway and said that should fix it. Surprisingly enough, that did not fix the issue, the replacement gateway that was sent did not match their records and due to maintenance on the nearby tower, thegateway wouldn'tcommunicate. Today, at least for the past 2 hours, there have been no issues with the wifi. So when it comes to solutions. It could be because of the manufacturer. but the advice my spouse and I got was to go in the home internet app, go tothe Networks tab and add a network. Make ones frequency set at 2.4 and setthe others frequency exclusively at 5. Its been a bit over 2 hours and the wifi hasn't dropped. We do have the gateway connected to a router that is handling the load pretty well. Good luck fellow travelers2Visto0likes0Comentarios