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AnikR
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Re: Price Lock
This is going to be a lengthy post, but I think it is important to read for anyone who has done, or is considering an FCC complaint. In short, I am providing the response T-Mobile has given to me in its entirety as well as voicing my own complaints about how the company is handling the response with this post. I have just gotten my response to the FCC complaint on 6/11/24. This is by far the worst response I have ever gotten in comparison to other companies I have filed a complaint against through the FCC: This is the first FCC complaint that doesn't address me by name. Normally I get contacted from someone higher up with a 1-on-1 conversation. At&t for example, I get a representative from the Office of the President along with a name to contact from there if I have related issues. In the response I got from T-Mobile, there is no person, phone number, etc. to contact and it was signed off as "T-MOBILE USA, INC." There seems to be no PII in the letter. I was not referred to by name in the response to my complaint nor was my address on the letter. My address and name was in form of a sticker on the envelope containing the response, usually I would see an account number or similar in a response like this as well, however there seems to be nothing like that. I was referred to as "To Whom It May Concern" in the letter.The response I got was a sounds like a generic copy and paste letter, leading me to believe that those filing the FCC complaint have received a similar response. It looks like T-Mobile are dead set on doing whatever they can in order to keep the changes, they have offered the solution of paying the final bill if I decide to leave the company. I am at a disadvantage here since I am paying off a device in form of bill credits for a device I got from T-Mobile as a replacement for a family member's device under a deal, I would be forfeiting the credit if I leave the company, which makes me responsible to pay for the remainder of the device. I also pay for 2 different accounts since my first account isgreater than 8 lines. The letter also provides theimplication that affected customers are replaceable and T-Mobilewould rather gaslight, lose long-termcustomers and even pay them a month just to get those affected customers to leave. T-Mobile claims that they have "began offering" Price Lock on April 28, 2022. This is false, and the links found in this thread prove it, and doing a google search for and setting the filter for results published before that date also proves it. Whoever sent this response did not read my complaint since I have mentioned that the agreement for the time I took my plan was archived through a website archival service, archive.org . Thankfully, that website exists, making it useful for situations like this. Based on the conclusion of the letter, it looks like they are requesting forthe complaint to be closed, but the letter is so generic, it is unclear if they are asking me to request to close it, or to the FCC. In either case, I will am going to wait on what happens from here. Here is the content of the letter, there may be some typos since this is an image-to-text scan: To Whom It May Concern: T-Mobile USA, Inc. ("T-Mobile") is in receipt of your correspondence regarding T-Mobile's recent rate plan monthly recurring charge update As costs and inflation continue to rise, for the first time in nearly a decade, T-Mobile has made some small adjustments to the pricing of some of our older rate plans. On May 22, 2024, T- Mobile began notifying customers enrolled in older rate plans that their plan's monthly recurring cost will increase as of their June or July 2024 billing statement. T-Mobile notified all impacted customers, by way of text message and email, of how the change specifically impacts their account, including how much their current rate plan will increase, when to expect the increase, and where they can find more information. The price increase ranges between $2.00 to 5.00 per line. All plan types, benefits, and due dates will remain the same. If any customer is interested in shopping for a new rate plan or would like to review our current rate plan offerings, we encourage them to contact Customer Care or visit T- Mobile.com/cell-phone-plans. Regarding these changes, we are aware some customers have inquired about T-Mobile's Un contract and Price Lock. With Un-contract, T-Mobile committed to its customers that if we were to increase prices and customers chose to leave as a result, T-Mobile would pay the customers' final month's recurring service charge, as long as we are notified within 60 days. Consistent with that commitment, customers who activated on an eligible rate plan between January 5, 2017 and April 27, 2022, can request to have their final month's qualifying service charge reimbursed if their rate plan price increases and they choose to cancel service. Customers simply need to request reimbursement within 60 days of the price increase. As for customers with concerns about T-Mobile's Price Lock guarantee, it is important to note that customers with Price Lock are not impacted by the change. On April 28, 2022. T-Mobile began offering Price Lock on new account activations on qualifying rate plans. For customers who activated on a qualifying plan between April 28, 2022 and January 17, 2024, Price Lock guarantees that accounts activated with a qualifying rate plan, within the enrollment period, would not be subject to a price increase, so long as the account remained in good standing and the customer remained on the qualifying rate plan. If a customer migrates to a new plan not covered by Price Lock, the Price Lock guarantee will fall off the account given the customer is no longer on a qualifying rate plan. Lines covered by the April 28, 2022 to January 17, 2024 Price Lock guarantee are exempt from the monthly recurring rate plan changes. Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed. Very truly yours, T-MOBILE USA, INC.1Ver3likes0ComentariosRe: Price Lock
Yeah I am in the same boat, I was a customer since 2017 and I have the one plan. Despite the new plans that came out over the years, I was still able to retain my one plan along with some bogo line discounts, effectively allowing me to save almost half every month. Only things that were an issue with the plan was that I was not eligible for some locked phone discounts, but that didn't matter much to me since I mostly use BYOD anyway. I wouldn't have particularly mind if there was no autopay discount since there are plenty of targeted cash back credit cards out there to offset the discount. If I change to the essentials plan to replace my current One plan, I would be paying around $80-$100extra a month since the discounts would no longer apply according to a chat rep. I used to work for an MVNO company that operated under Sprint's network but supported both GSM/CDMA where Sprint was used for CDMA, so this whole thing is raisingred flags for me. If T-Mobile can get away with this, it sets precedent for the company to push limits which could cause a domino effect whereT-Mobile couldwiggletheir way to givegrandfathered customers the ultimatum to change to a newer plan, or to nolonger be able to use theservice in the next cycle. I'm really hoping it doesn't come toaclass action. As I have said before, the amount that individuals would get from the settlement is extremely small in comparison to the money current grandfathered customers would be providing to T-Mobile after a year of service, assumingthey have at least 3 lines. For anyone that are talking to or have talked to customer reps, please pay attention to your account's add-onsand try to avoid in-store reps unless necessary, its notuncommon for reps to putan addon under your nose. Like with other customers in this thread, my June bill is currently unaffected.0Visto0likes0ComentariosRe: Price Lock
I have 2 T-Mobile plans. One with 8 lines (plus car tracker with T-Mobile Sync up Drive), and another with 3 lines. This means that I would be giving T-Mobile more than $500 extra per year. Looks like an FCC complaint is appropriate, I have done complaints against Verizon Wireless, Verizon FiOS, and At&t with success for numerous things like hidden fees tacked on, not being reimbursed for days I had no services, customer service reps tacking on extra things on my account so they get a better commission at my expense, etc. https://consumercomplaints.fcc.gov/hc/en-us I wouldn't be surprised if there is a class action but if it happens the settlement amount will basically be a small dent in comparison to the extra money we'd pay to T-Mobile in the long run.7Visto6likes0Comentarios