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Another_cancela
Network Novice
Joined 2 years ago
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cancellation, now debt collection
If there is anyone that actually cares about doing their job on this forum I need some assistance. I canceled my policy months ago. When I canceled, I paid off my last billed and all devices. When I went into the store to cancel, the guy assisting me didn't cancel my digits line as requested. I haven't used the line or the device attached to that line in over a year. I was told by the representative on the phone they would get the bill erased since I had the lines canceled and hadn't used the devices even before I canceled the lines. Now they wanna send the bill to collections.