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ashleyyeo825
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Joined 4 years ago
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Re: T-mobile charging me after cancellation
I HATE T-MOBILE. I SPENT MY ENTIRE DAY TRYING TO REACH OUT TO AN AGENT ON FB AND THEY WANT MY PIN NUMBER. BUT I DON'T HAVE AN ACCESS TO MY PIN NUMBER SINCE IT HAS BEEN CANCELED. THEY WANT ME TO WALK TO A PHYSICAL STORE AND SHOW MY ID TO VERIFY MY ACCOUNT DURING THIS PANDEMIC. THIS IS GETTING SO RIDICULOUS. I NEVER REMEMBER SETTING UP A PIN NUMBER WITH T-MOBILE WHEN I OPENED AN ACCT IN 2016. AND EVERY TIME THEY ASK FOR MY PIN I DON'T KNOW WHAT. THEY ALWAYS GAVE ME A TEMPORARY NUMBER AND NOW I CAN'T EVEN HAVE THAT. THIS IS HOW T-MOBILE COMMUNICATES WITH THEIR CUSTOMERS AND MAKE THEM FRUSTRATED AND INFURIATED.Re: T-mobile charging me after cancellation
I've tried to talk to the different agents and they don't work. I emailed the person who sent me the confirmation emails about my cancellation but no answer. It seems like this is the last result I can take. There is no customer service email address available. I realized every time I call, I can't trust what they say. This is getting very frustrating. What facebook group and twitter should I contact?Re: T-mobile charging me after cancellation
I was not informed about the prorated bill or anything. When I asked the customer agent, the agent said there will be no charges and I don't need to worry about it. I don't understand how a corporate T-mobile handles business like this, telling lies and not informing their customers of accurate information. I did not get any notification about the additional charge and suddenly I get a bill from the Collection Agency. This is a major issue. Please remove the record from the CCA asap. I am going to take this matter to BBB and legal lawsuit if it does not get resolved.T-mobile charging me after cancellation
T-mobile charging me after cancellation! I've canceled my iPhone-7 with T-mobile in February 2021. But I realized I've been CHARGED since then. I found out about the additional charges in July and contacted customer service. And the first customer service agent said it has been taken care of. But later, a few months after the call in July, T-mobile sent me bills again. So I called again to find out what was going on. Another agent told me that it has been taken care of. So there will be no charges. I asked for a written document to make sure I have a record of it. I have an email saying that the cancellation has been processed since Feb of 2021 and there will be no charges. But now. I got a bill of $92 from a COLLECTION AGENCY! I am so frustrated with T-Mobile. They are very sketchy, unprofessional, and disguising. T-mobile does not inform every information that customers need to know and never resolves an issue. They submit their incorrect bill to a CCA and ruin my credit. I have a written confirmation that the phone has been canceled and a balance of $0. It makes no sense why I get charged again. I will proceed to a legal lawsuit if it does not get removed from the CCA and cleared to a balance of $0. Please advise. -Ashley
