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Barliboo
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Joined 2 years ago
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T-mobile is losing customers by the second now! What the heck is going on at T-mobile not being able to fix the "usage" information available to customers since the end of January's cycle? Who ever is in charge should be fired. This is totally unacceptable that so many customers who sometimes rely on this information to protect our family members, etc. This should have been fixed within 24 hours of the known issue which has been for well over 15 business days. And every time I call, all I get is overseas CSR's and frustration. GOODBYE T-Mobile. I won't stand for this! The importance of this issue is not important to all the little people (customers). T-Mobile is probably not telling anyone about hacking they may know about from another Country which is the reason why this may not have made the national news circuit. FIX IT.309Visto5likes10ComentariosRe: Usage Details NOT Available (aka not updating) since Feb 1
It's true. They took the live data update away without telling their customers. In fact, they scripted to their CSR's to say some like, "they will set up a ticket and look into it". They lie to their customers and service sucks. I'm leaving them too. And I hope hundreds of thousands of customers do as well. Hope they lose billions of $$.8Visto4likes0ComentariosRe: Usage Details NOT Available (aka not updating) since Feb 1
Tmobile is now lying to all of their customers. They stink now. I can't believe this company has gone down the tubes fast. Too big and now too bad. They don't care one bit about anyone who is watching their kids or family. No one cares. And they won't even tell you the truth when you are on the phone with them. They can't even admit it. I truly hope they lose thousands and thousands of customers. They won't give any money back to you either. Hate this company and leaving them! And telling everyone I know so that they tell everyone they know that Tmobile is the worst. If you call them, you are only wasting your time. They will do NOTHING with your technical ticket. NOTHING.3Visto3likes0ComentariosRe: Usage Overview not updating
You are right Jmason. It's a huge lie. Tmobile is NOW lying to their customers. And the management (lack thereof) does not care about you or any of us. Just pay the bill, that's all they want. This is just the tip of the iceberg. Service and everyting else is going to get even worse. Wait times worse. No more call centers in New Mexico or other. They will all be overseas, and you know how that goes talking to those people. LEAVE Tmobile now. Do yourselves all a favor. I left today. BYE BYE Tmobile. They won't miss me. But if thousands upon thousands leave, maybe it will make a difference. Just leave them and go to Verizon.0Visto2likes0ComentariosRe: Usage
They also just took down the "black box" alert msg when you log on to your tmobil.com account of the security issues they have been having. I bet this is related and now they take the alert msg down because so many people are talking about this. I has to be making national news. Tmobile has probably been compromised by another bad acting country overseas. Tmobile should lose billions of $$ as a result. One can only hope. Hire-ups should all be fired. They don't care no matter how long you have been a customer. All we want is for our service to work the way it's supposed to and allow us to see any and all information about our own accounts. This may be the exodus of Tmobile. I may just have to move on from this billion $$ company that truly does not care about you and me! AT&T is even worse than Tmobile but Tmobile is earning points with being another horrible mobile company.0Visto1like0Comentarios