Uso

Barliboo wrote:

T-mobile is losing customers by the second now!  What the heck is going on at T-mobile not being able to fix the "usage" information available to customers since the end of January's cycle?  Who ever is in charge should be fired.  This is totally unacceptable that so many customers who sometimes rely on this information to protect our family members, etc.  This should have been fixed within 24 hours of the known issue which has been for well over 15 business days.  And every time I call, all I get is overseas CSR's and frustration.  GOODBYE T-Mobile.  I won't stand for this!  The importance of this issue is not important to all the little people (customers).  T-Mobile is probably not telling anyone about hacking they may know about from another Country which is the reason why this may not have made the national news circuit.

FIX IT.

I totally agree with you. I often check my family's safety by looking at the usage detail. Even if I complained issue almost every day, it is still not fixed.There is looks like no willingness to fix it. This lazy management problem also created the big outage a few days ago.

This has been going on for weeks. I contacted Tmobile and they said 'we are working on it'. I said well OK it has been going on for weeks, what gives? I also mentioned that some people (as per forum posts) were told that real time usage for current billing cycle will no longer be available, but this person told me that is incorrect and that they are working on fixing it.  The only answer I got over and over was 'we're sorry but they are working on it'….. I said well Tmobile makes 80 billion dollars per year, hire some competent people please.

Totally ridiculous that after hundreds (thousands?) of complaints still still has not been addressed yet. I have three kids' lines that I can no longer monitor. I am thinking about setting up a twitter (bleh) just to tweet at all Tmobile marketing, leadership and support accounts all day every day until this is fixed. Probably a waste of time but maybe it will make me feel better,

Not sure.  But this guessing game with T-Mobile has allowed me to conclude my decision.  I'm leaving T-Mobile and closing my accounts.  A company that's not honest is no company I want to do business with.  I'm not going to be a sheep anymore.  BYE BYE tmobile.  

I am also concerned that this feature may be going away. Customer service is very cavalier about this issue- they've promised me call backs, but have never called. They "put in a ticket" but let me know that the issue is not being worked on and there is no timeline for it being fixed. This is really concerning. 

They also just took down the "black box" alert msg when you log on to your tmobil.com account of the security issues they have been having.  I bet this is related and now they take the alert msg down because so many people are talking about this.  I has to be making national news.  Tmobile has probably been compromised by another bad acting country overseas.  Tmobile should lose billions of $$ as a result.  One can only hope.  Hire-ups should all be fired.  They don't care no matter how long you have been a customer.  All we want is for our service to work the way it's supposed to and allow us to see any and all information about our own accounts.  This may be the exodus of Tmobile.  I may just have to move on from this billion $$ company that truly does not care about you and me!  AT&T is even worse than Tmobile but Tmobile is earning points with being another horrible mobile company.

Other threads in this community are saying their Tmobile customer service rep has informed them that detailed usage will no longer be available until after the billing cycle ends. Can anyone confirm this?

Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile

Still not working

2/22 - still waiting Tmobile

The wait is finally over. I appreciate all the feedback that was provided and I am excited to announce that usage details are back to normal 😁