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BayGuy2021
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Joined 4 years ago
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Re: How to use T-Mobile YouTube TV promo if I already subscribe to it?
rockstr wrote: Short answer: You can't. Per the FAQs on the promo information page: "I tried to redeem my code and it signed me in to my existing account. ¿Los suscriptores actuales de YouTube TV son elegibles? Los clientes actuales de YouTube TV son elegibles. You will need to cancel your current subscription, in order to re-sign up and apply your coupon code for the discount" It is not very easy. I called Customer Care and got a bad link and instructions to use a new user ID - WRONG Thanks to the community I did get it done: Apply for Promo code and a few days later I found the promotion in my account. I did NOT get a text. In fact, I did that almost over three weeks ago. A day before my subscription was to renew - I cancelled. I waited until when I went to YouTube TV, my TV programs were locked looking for enrollment in plan. Went to my T-mobile account to follow the link to redeem offer. It took me to a T-Mobile / Youtube TV page. Key here is that itauto populated the promo code. (As an aside - customer care sent me a similar link via a text message - but that promo code did not work) Signed up - now have the $10 promo discount and ALL my programs and recordings were available since I used the SAME user-id to re-enroll in YouTube TV. They should take a hint from the Netflix promo where I had to do nothing but enroll in the promo and the discount was applied to my existing Netflix user with no need for me to do anything.21Visto0likes0ComentariosRe: I was promised a third line for free and didn't receive it.
dabend wrote: Hi. I joined T-Mobile last week with my family on aMagenta®MAX55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are "sorry" and that I am "ineligible for the promotion". I asked to speak with a supervisor that apologized for the "miscommunication" but said that she could not help. Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What's a good way to deal with this. Thanks. Same thing just happened to me this week. Promised a free line at the Store on Magenta Max 55+ and I called to confirm, since I had no documentation other than the salesperson word. Customer care said I was ineligible with the Max 55+ - they have offered to move me to just Magenta Max, but not sure how beneficial that is. I am going to make final decision next week. Because of the 55+ existing discount structure they will not honor the word of the store salesperson!!6Visto0likes0Comentarios