Forum Discussion

Mattabus

Network Novice

4 years ago

How to use T-Mobile YouTube TV promo if I already subscribe to it?

I am already a YouTube TV subscriber. How do I use the promo without starting a new service?

BayGuy2021

Newbie Caller

4 years ago

rockstr wrote:

Short answer: You can’t.

Per the FAQs on the promo information page:

“Traté de canjear mi código y se inició sesión en mi cuenta existente. ¿Los suscriptores actuales de YouTube TV son elegibles?

Los clientes actuales de YouTube TV son elegibles. You will need to cancel your current subscription, in order to re-sign up and apply your coupon code for the discount"

It is not very easy. I called Customer Care and got a bad link and instructions to use a new user ID - WRONG

Thanks to the community I did get it done:

Apply for Promo code and a few days later I found the promotion in my account. I did NOT get a text. In fact, I did that almost over three weeks ago.
A day before my subscription was to renew - I cancelled. I waited until when I went to YouTube TV, my TV programs were locked looking for enrollment in plan.
Went to my T-mobile account to follow the link to redeem offer. It took me to a T-Mobile / Youtube TV page. Key here is that it auto populated the promo code. (As an aside - customer care sent me a similar link via a text message - but that promo code did not work)
Signed up - now have the $10 promo discount and ALL my programs and recordings were available since I used the SAME user-id to re-enroll in YouTube TV.
They should take a hint from the Netflix promo where I had to do nothing but enroll in the promo and the discount was applied to my existing Netflix user with no need for me to do anything.

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I am already a YouTube TV subscriber. How do I use the promo without starting a new service?

"},"Conversation:conversation:126811":{"__typename":"Conversation","id":"conversation:126811","solved":false,"topic":{"__ref":"ForumTopicMessage:message:126811"},"lastPostingActivityTime":"2022-10-19T16:16:51.000-07:00","lastPostTime":"2022-10-19T16:16:51.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:126811":{"__typename":"ModerationData","id":"moderation_data:126811","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:126811_1":{"__typename":"Revision","id":"revision:126811_1","lastEditTime":"2022-01-06T05:50:48.000-08:00"},"ForumReplyMessage:message:126813":{"__typename":"ForumReplyMessage","id":"message:126813","conversation":{"__ref":"Conversation:conversation:126811"},"author":{"__ref":"User:user:156190"},"revisionNum":1,"uid":126813,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: How to use T-Mobile YouTube TV promo if I already subscribe to it?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126813"},"parent":{"__ref":"ForumTopicMessage:message:126811"},"body":"

rockstr wrote:
\t
Short answer: You can’t.
\t

\t
Per the FAQs on the promo information page:
\t
“Traté de canjear mi código y se inició sesión en mi cuenta existente. ¿Los suscriptores actuales de YouTube TV son elegibles?
\t
Los clientes actuales de YouTube TV son elegibles. You will need to cancel your current subscription, in order to re-sign up and apply your coupon code for the discount\"
\t

It is not very easy. I called Customer Care and got a bad link and instructions to use a new user ID - WRONG

Thanks to the community I did get it done:

Apply for Promo code and a few days later I found the promotion in my account. I did NOT get a text. In fact, I did that almost over three weeks ago.
A day before my subscription was to renew - I cancelled. I waited until when I went to YouTube TV, my TV programs were locked looking for enrollment in plan.
Went to my T-mobile account to follow the link to redeem offer. It took me to a T-Mobile / Youtube TV page. Key here is that it auto populated the promo code. (As an aside - customer care sent me a similar link via a text message - but that promo code did not work)
Signed up - now have the $10 promo discount and ALL my programs and recordings were available since I used the SAME user-id to re-enroll in YouTube TV.
They should take a hint from the Netflix promo where I had to do nothing but enroll in the promo and the discount was applied to my existing Netflix user with no need for me to do anything.

","body@stringLength":"1750","rawBody":"

rockstr wrote:
\t
Short answer: You can’t.
\t

\t
Per the FAQs on the promo information page:
\t
“Traté de canjear mi código y se inició sesión en mi cuenta existente. ¿Los suscriptores actuales de YouTube TV son elegibles?
\t
Los clientes actuales de YouTube TV son elegibles. You will need to cancel your current subscription, in order to re-sign up and apply your coupon code for the discount\"
\t

It is not very easy. I called Customer Care and got a bad link and instructions to use a new user ID - WRONG

Thanks to the community I did get it done:

Apply for Promo code and a few days later I found the promotion in my account. I did NOT get a text. In fact, I did that almost over three weeks ago.
A day before my subscription was to renew - I cancelled. I waited until when I went to YouTube TV, my TV programs were locked looking for enrollment in plan.
Went to my T-mobile account to follow the link to redeem offer. It took me to a T-Mobile / Youtube TV page. Key here is that it auto populated the promo code. (As an aside - customer care sent me a similar link via a text message - but that promo code did not work)
Signed up - now have the $10 promo discount and ALL my programs and recordings were available since I used the SAME user-id to re-enroll in YouTube TV.
They should take a hint from the Netflix promo where I had to do nothing but enroll in the promo and the discount was applied to my existing Netflix user with no need for me to do anything.

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