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BDevin96
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Joined 4 years ago
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Re: Why not participate in the Affordable Connectivity Program (ACP)??
Yes, it seems T-Mobile is only providing the ACP benefit through their sister/subsidiary companies Assurance Wireless and Metro by T-Mobile. I too don't understand why they are refusing to provide the ACP benefit to customers directly with T-Mobile. They're customer service team is also still uneducated and uninformed about the program and the fact that T-Mobile is not providing it to direct customers, which adds to the annoyance of the already lacking customer service provided by their representatives (Eunice & Stacy were mine). Seeking help from the customer service will lead to frustration, wasted time, and you getting nowhere. These exact same issues were prevalent in regard to the Emergency Broadband Benefit (EBB). It is sketchy at the least and frankly stupid at best that T-Mobile is not providing this program's benefit to its direct customers. Verizon Wireless does however provide access to the ACP benefit for its Home Internet serviceto its direct customers, and once their service is available in my area, I will most definitely be switching. Do better, T-Mobile. This experience has been pathetic.6Visto6likes0ComentariosRe: Home Internet not eligible for Emergency Broadband Benefit
I signed up the Home Internet service today and went through a two hours run around of speaking with different representatives who seemed utterlyincompetent regarding the EBB sign up process. I'll be filing a complaint with the FCC regarding this farce.5Visto2likes0Comentarios