Forum Discussion
Why not participate in the Affordable Connectivity Program (ACP)??
I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivit...
Yes, it seems T-Mobile is only providing the ACP benefit through their sister/subsidiary companies Assurance Wireless and Metro by T-Mobile. I too don't understand why they are refusing to provide the ACP benefit to customers directly with T-Mobile. They're customer service team is also still uneducated and uninformed about the program and the fact that T-Mobile is not providing it to direct customers, which adds to the annoyance of the already lacking customer service provided by their representatives (Eunice & Stacy were mine). Seeking help from the customer service will lead to frustration, wasted time, and you getting nowhere. These exact same issues were prevalent in regard to the Emergency Broadband Benefit (EBB).
It is sketchy at the least and frankly stupid at best that T-Mobile is not providing this program’s benefit to its direct customers.
Verizon Wireless does however provide access to the ACP benefit for its Home Internet service to its directo customers, and once their service is available in my area, I will most definitely be switching.
Do better, T-Mobile. This experience has been pathetic.
