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bexbecca
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Joined 2 years ago
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App: Missing devices; reset now won't connect
The app isn't listing all devices. Some devices in my internet app are disappearing. I had an unknown Switch connected so I disabled both switches until I could determine which MAC address was not one we owned. When I went to reconnect our switch, it was gone. I can't find the disabled switch anywhere in the app or anywhere in my account. Can I see disabled devices anywhere else? We were also having spotty service this evening so I reset the Gatewayand after resetting internet gateway the app no longer connects. The android phone is connected and to the WiFi but the app won't connect to it at all, just spins and asks if I want to log out. If I log out the only option I have is to attempt to re-setup the gateway device. 1st problem - how can I connect a device that was disabled but is not longer listed in the disabled/enabled list of devices? 2nd how do get the app to operate again. I've uninstalled and reinstalled with no success.340Visto2likes6Comentarios