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40 TopicsConstant Errors with webpage
WHY on earth are there so many errors and "wires crossed" messages when trying to do dang near anything? Both on the mobile app and the web page browser. I can hardly do anything with my account and I don't know that customer service could help or not..38Visto0likes0ComentariosLogin App Issue
I can log into T-Mobile web site via my computer browser. I can log into T-Mobile web site via my phone's browser. Try to log into the app, the app takes my Id but when my password manager tries to insert the password, the app hangs. Won't respond at all. Stop the app and try again, Still hangs. Shutdown and restart my phone and try again, Still hangs. Delete the app and reinstall the app and try again, Still hangs. Try typing in my Id and password manually. App takes my Id. App allows me to START typing in my password, but app hangs when I'm about half way through …not even an odd character, just a normal letter. Try again, exact same thing.246Visto0likes3ComentariosT Mobile App Not Working
I am a new customer, and so far the app does not work for me. When I try to login it gets stuck in a loading loop, which is a progress bar, then two spinning wheels, then repeat. I have been a customer for a few days now, and it still doesn't work. Samsung S23 Ultra.188Visto0likes1ComentarioHelp. T-Mobile WiFi app won't run on my Android 8 phone.
(And before you ask, no, my LG V35 phone can't be upgraded.) I signed up for T-Mobile's Home Internet. Works fine (I'm using it now, connected via Ethernet.) I even have the WiFi working and connected to my phone. T-Mobile is not my cell provider. I tried to download the T-Mobile app via Google Play, but it says my phone is not compatible. A call to T-Mobile tech support revealed it needs Android 9.0 or above. My phone is maxed at v8.0. I need the app to rename my Network and create a 2.4G connection to connect my Smart Home devices, but this can only be done via the app. ...or can it? Help. TIASolved198Visto0likes3ComentariosBlocked From The Network
For multiple days, every morning my phone gets blocked off the network. I always have to tell someone to get the app and reactivate it, Ive tried doing it myself multiple times on my laptop but it just shows the status of the gateway. None of my family members have the app but me and my dad. But either way somehow my phone gets deactivated every morning, What can I do about this?60Visto0likes0ComentariosApp puchases - Credit Limit Renew
So I guess every T-Mobile customer has a $80 credit limit they will give you to charge in app purchases and such, like on Google play. I used mine up in July but the charges don't come until September I was told, which was correct I paid my usual amount for Bill this month. Now it's a new billing cycle period on Aug. 28 and I should have my credit able to charge up to a new $80. But so far it's not letting me ??? I'm confused, because this is a new billing cycle correct?? Last billing cycle went to Aug. 27, now it's 28th And there is no reset on mine. When I called yesterday on 27th,.she said today the 28th I should have a new line of $80 credit able.59Visto0likes0ComentariosT-Mobile Internet App can't see connected devices
Whenever I try to see connected devices on my Android T-Mobile Internet App I get the "Let's get you reconnected" screen: The only solution is torestart my home Internet router. After I get out of range and back to my home internet the issue starts up again. I don't think restarting my home Internet should be a solution. Restarting the App on my phone and logging out and back in do not work. Anyone know if a solution?395Visto0likes1ComentarioBank completed payment for equipment plan but T-mobile is not showing new amount nor activity.
I paid off rest of my phone, an amount of 112, the bank processed and completed the amount but on T-mobile it is saying I still owe the amount and does not show I have paid it off in the activity feed. It's been 2 days. It says my phone is still locked even though I paid this. I paid the general bill at the same time and it is showing that in the activity. I didtwo activitiesat the same hour and it is not showing the second one.Solved1.5KViews0likes10Comentarios