Forum Discussion
Login App Issue
I can log into T-Mobile web site via my computer browser.
I can log into T-Mobile web site via my phone’s browser.
Try to log into the app, the app takes my Id but when my password manager tries to insert the password, the app hangs. Won't respond at all.
Stop the app and try again, Still hangs.
Shutdown and restart my phone and try again, Still hangs.
Delete the app and reinstall the app and try again, Still hangs.
Try typing in my Id and password manually. App takes my Id. App allows me to START typing in my password, but app hangs when I'm about half way through … not even an odd character, just a normal letter.
Try again, exact same thing.
I think I found the answer.
There’s a bug in the app where if you type in 13 characters (any characters) into the password field, the app will hang.
So the answer is, keep your T-Mobile password at 12 characters or less.
DUMB mistake for a tech company.
Thank you for the reply, stupid app! It used to work great! I don't want to change my password again so I'll just log in online instead till they fix the app! 🙄
I'm having the exact same issues! I did everything you said and it still doesn't work! Very frustrating especially when I got this phone from T-Mobile! Hopefully somebody can give us a resolution!
