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Big_Bears_Q_and
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Joined 3 years ago
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TMO-G4-AR Gateway Issues
Recently upgraded to new G4-AR Gateway thinking with external antenna capability my 5G service would improve. Installed my WAVEFORM Mini Quad 4 x 4 Omni and Fired T-Mobile up. sizzle… Fizzle. 2 BARS MAX. NO CHANGE… Day 4 STILL SEARCHING NO ANSWERS. Several hours on phone with tech support team from another country speaking broken english my frustration mounts. I'm aware this hardware is new but T-MOBILE NEEDS TO OFFER BETTER SUPPORT US "TESTERS". We're WILLING TO JUMP IN BUT WHERE ARE THE LIFELINES TO QUALIFIED Technicians? Software issues: Internet line number does not display QR screen only opens lower 1/3 of page Signal Drops connection Hardware Issues: •. EXTREMELY SMALL WORK AREA TO INSTALL ANTENNA CABLE LINES • Ethernet Cables, Power Cable, SIM CARD MUST BE INSTALLED BEFORE Antenna Ports. ••• MAIN-COMPLAINT••• Support Techs need more training on NEW EQUIPMENT166Visto0likes2Comentarios