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Buieoc
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T-Mobile says no phone received in warehouse
I sent my OnePlus 9 5g defective phone by UPS on September 25 2021. I have a confirmation from UPS that my phone was received in Fort Worth TX on September 30 2021. Each month starting in October 2021 I have contacted T-Mobile to find out where my phone was, Also I was being and still am being charged for a defective phone. In October, November, December, January, February and March I contacted T-Mobile to say that I don't have this phone. Each month I was given a discount off my T-Mobile bill. On March 13 2022 Danni called me. Danni said that no phone was received. I then asked to speak to a supervisor. I spoke to a man supervisor(don't know the name) who explained many times that when a phone is sent back the phone will be scanned into the system. My phone was never scanned in. The solution presented to me was that I will pay for the entire phone. I just contacted UPS and spoke to Main. Main said I should contact T-Mobile. Also I am so angry and I am on a fixed income975Visto1like7Comentarios